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HCR Manor Care in Willoughby

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HCR Manor Care in Willoughby
HCR Manor Care in Willoughby
(16 Reviews)
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37603 Euclid Ave Willoughby, OH 44094
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Consumer Feedback

(16 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Heartland of Willoughby is a wonderful place. Our staff truly cares about the residents . It is a fun and pleasant place to work . I could not ask for a better team .
by Ashley Lane xxx.xxx.230.46
June 13, 2017
I love working at Heartland of Willoughby. We have the best staff. The patients are well cared for, not only physically but also emotionally.
by Shawna xxx.xxx.133.35
June 12, 2017
The staff are wonderful and extremely caring. The customer service is excellent. I would definitely recommend ManorCare Willoughby!
by Anonymous xxx.xxx.151.39
October 03, 2014
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
They would never do that! Their full attention is always on me.
How would you compare this senior care facility to other senior care facilities you have visited?
There is no comparison!
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Were you able to get all of your questions answered while you were at this senior care facility?
Every question I had was answered thoroughly
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
by Happy family xxx.xxx.213.146
June 01, 2014
Did this nursing home answer all of your questions?
Yes
Was the temperature in the office acceptable to you?
Ok
Did you feel that your visit with the provider was time well spent?
Mostly yes
Would you recommend this nursing home to others?
I Already Have
Does the provider's staff try to be helpful?
Yes
by Anonymous xxx.xxx.85.112
February 25, 2014
Were you able to relax during your appointment?
Yes
by Anonymous xxx.xxx.37.12
December 01, 2013
Did this nursing home answer all of your questions?
None of my questions were answered
by Anonymous xxx.xxx.0.82
November 25, 2013
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
by Anonymous xxx.xxx.167.137
August 19, 2013
Did this provider rush your appointment?
Not too much, but somewhat
Did this provider thoroughly explain the risks and benefits of your treatment?
They were explained, but not thoroughly
Did this provider answer all of your questions?
Some were answered
Would you refer this provider to a family or friend?
No, I wasn't impressed
Are you going to visit this provider again?
If I need to, I'll return
by Ellen xxx.xxx.196.127
August 05, 2013
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
by Anonymous xxx.xxx.74.44
June 14, 2013
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Map and Directions
37603 Euclid Ave, Willoughby, OH 44094