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Twin Oaks Rehabilitation & Nursing Center

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Twin Oaks Rehabilitation & Nursing Center
Twin Oaks Rehabilitation & Nursing Center
(8 Reviews)
Office

(978) 777-0011

 Fax (978) 774-2886 63 Locust Street Danvers, MA 01923
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Consumer Feedback

(8 Reviews)
Service
4 star average for Service
Environment
3 star average for Environment
Expertise
2 star average for Expertise
Recommended
3 star average for Recommended
Value
2 star average for Value
I am so surprised to see negative reviews, I have had nothing but a wonderful experience since my brother first entered this facility. I cannot say enough to the staff, family, friends what a wonderful place Twin Oaks is. My brother is getting the the best care anyone could ask for. The nursing staff calls me 3-5 times a week letting me know of every little change, if he bumps his hand I am called. I have met everyone, social workers, pt/ot, business director and one is nicer than the other. My brother is near his last days and had to evacuate everyone to Wakefield Nsg & Rehab. again, a wonderful experience, they had hospice call me which of course I agreed to, now at his last moments we were called up to see him last night. They have been keeping him as comfortable as can be, the little things I notice his feet are cold were the circulation is now gone and they had nice warm socks on him, my nephew asked for a cup of coffee and they wheeled in this big tray with a tablecloth on it with a hot pot of coffee, 4 cups, chocolate cupcakes, I was so taken aback. Then I asked for a priest for last rights, within 1/2 hour the priest was there. If there were more stars I would highlight them also. Both Twin Oaks and Wakefield are clean, fully staffed and everyone is so pleasant to deal with. My brother will go out of this world with dignity and I am so very thankful for this. I honestly cannot say one negative thing about our experience and will continue to tell everyone how pleased we were.
by Marilyn Symmes xxx.xxx.31.194
January 18, 2013
Their waiting room was their senior day room which was filthy and filled with patients. I couldn't get a single person here to answer any of my questions. I was so frustrated. The restrooms here are not well cleaned. When comparing them to others in their field, I would say they are by far the worst I have ever seen. I will never return. Don't bother calling this provider they never pick up the phones because they are understaffed. Every time I call I have to wait on hold forever. Being so understaffed the nursing staff are always running around trying to provide care for these residents, Most were filthy and smelled. unless you want a quick death for your family member DO NOT take them here.
by Mr. Disappointed. xxx.xxx.177.12
January 10, 2013
Does this provider offer flexible appointment times?
Yes
by Anonymous
February 12, 2012
Did this nursing home answer all of your questions?
No, I left confused and frustrated
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
Was it easy to find parking at this provider's office?
Not really, but I found a spot
Did you experience unnecessary pain during your visit?
Yes, I wasn't comfortable at all
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous
January 10, 2012
Was it clear that this provider takes pride in the appearance of his/her office?
No, I don't think they've ever cleaned it
Did this provider wear an obnoxious cologne?
Somewhat, it didn't smell very good
Did this provider seem up-to-date with the current advancements in their field?
Not at all, they seemed stuck in the past
Is this business handicap-accessible?
Yes, but it seemed extremely out-of-date
Did this provider thoroughly explain the risks and benefits of your treatment?
They were explained, but not thoroughly
by Anonymous
December 23, 2011
Was it easy to make an appointment with this provider?
Yes
Do you feel that you could have received better service somewhere else?
No, I don't think so
by Anonymous
December 04, 2011
Was this provider's office too cold?
No, it was fine
by Anonymous
August 26, 2011
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Does this provider promptly return your phone calls?
Yes
Is this provider's business conveniently located?
Yes, it is very conveniently located
Would you recommend this provider to others?
Yes
Are you going to visit this provider again?
Sure
by Anonymous
April 19, 2011
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Map and Directions
63 Locust Street, Danvers, MA 01923
Primary Specialty

Nursing Home

Practice Twin Oaks Rehabilitation & Nursing Center