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The Heights Care and Rehabillitation Center

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Broadview Heights, OH

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The Heights Care and Rehabillitation Center
The Heights Care and Rehabillitation Center
(15 Reviews)
> Get Phone Number & Directions
2801 E Royalton Rd Broadview Heights, OH 44147
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Consumer Feedback

(15 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
This place is terrible. My uncle who is competent has a bariatric bed. There were not alot of options in nursing homes. I had to fight from nov until the very end of january just to get sheets on his bed. The sheets to fit his bed were lost and nobody cared. I went from the social worker, head nurse, unit manager to the administrator. The administrator Caron assured me she was ordering them. 3 wks later still no sheets, she was appauled that nobody was doing there job while she was on vacation. A wk later still no sheets. I filed a grievance and told the social worker I would be filing with the state. Amazingly I was called the next day by Caron and she told me she was out of town and the sheets were there but the staff didnt bother doing there job. That was Jan 27th, today I found out a worker ran out and bought sheets. The sheets were obviously never ordered and I was lied to by the administrator. Dont let your loved one live somewhere that not even the big boss cares about an ederly person sleeping on a vinly bed for so long that his skin gets stuck to it!
by michelle xxx.xxx.73.109
January 31, 2016
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
by Matt xxx.xxx.86.160
August 03, 2013
Does this provider use current and safe equipment?
No; the equipment needs to be updated
Did this provider ever dismiss your concerns as unimportant?
Yes, they said I was overreacting, and I knew I wasn't
Was this provider's office too cold?
No, it was fine
Would you recommend this nursing home to others?
Absolutely Not
Was it easy to make an appointment with this provider?
No, it took a while
by Anonymous xxx.xxx.125.2
July 01, 2013
Does this provider have helpful information available online?
No, just a basic listings page
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
by Anonymous xxx.xxx.67.4
April 17, 2013
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
by Anonymous xxx.xxx.71.87
November 02, 2012
Did this provider answer all of your questions?
None of my questions were answered
by Anonymous xxx.xxx.93.231
September 14, 2012
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by just me xxx.xxx.98.92
April 04, 2012
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Was this provider's office too loud?
Yes, they need to move to a quieter location
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Does this provider use current and safe equipment?
Fairly current
by Anonymous
February 08, 2012
Was this provider's office easy to locate?
No, I couldn't even find it with my GPS
Did they follow up with you after your appointment?
No, but they said they were going to!
Is this business handicap-accessible?
Yes, but it seemed extremely out-of-date
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous
January 31, 2012
Does this provider have helpful information available online?
Yes
by Anonymous
January 12, 2012
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Map and Directions
2801 E Royalton Rd, Broadview Heights, OH 44147