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Diamond Ridge

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Diamond Ridge
Diamond Ridge
(10 Reviews)
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2351 Loveridge Rd Pittsburg, CA 94565
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Consumer Feedback

(10 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
Value
5 star average for Value
Sister has liver failure and she was really sick to the point where she was very weak and she needed help walking. But she was talking, eating, knew who we were and where she was. She was admitted to Diamond Ridge on 10/22 only for physical therapy and to regain her strength so she could go home.The first time I visited there was no one at the front desk I had to go look into rooms until I found her.As for the staff what staff. Nurses never knew anything they never checked to see if my sister was ok not even after the alarm went off. It took a nurse 15 minutews after my sisters alarm went off to come check to see if she was ok. On 10/24 my sister was always sleeping when I went to go visit she was never awake. On 10/26 my sister was crying didnt want no one to touch her she was constantly yelling please stop. She was worser than I ever seen her. Nurses were unable to answer any of my questions regarding my sister behavior. I asked for a list of the medicine they were giving her they refused. That same night she was transferred back to delta by ambulance.My family was never called nor notified. We didnt even know she was transferred until the next day when we went to go visit and she was not in her room. To make a long story short this place is the most horrible, un-professional, not organized, no Dr.'s, nurses are rude and never know anything. I would never ever bring your loved ones to this place.My sister has gotten worser and now she is back at sutter in ICU. I hold Diamond Ridge responsible. They rather drug her up with meds to make her sleep so they didnt have to feed her, or walk her. They neglected her and showed no care for her at all. I thought places like that were only ones that I seen on T.V. but I was wrong. Diamond Ridge is living proof I have exp. and seen it. Some advice if you love you loved ones you would not take them there.
by DGarcia Pittsburg Residence . xxx.xxx.5.167
October 28, 2014
These is the 4th time my mother has been put here. The facility has gotten worse with every visit. The staff is very friendly, just not very helpful. No one knows what the other is doing. Someone canceled my mothers Dr. visit, but know one else knew, so my mother sat ready to be picked up by medic transport and no one came, everyone just blow it off on someone else. You are sent in circles if ever you need to talk to an admin. Their never in their office, no one answers their phones, when you try by phone and 9 out of 10 times, if you do speak to someone, their going to tell you, you need to talk to someone else. They have a transport van their which is part of the accommodations they offer, but the driver is inside painting walls, while the lady who was going home, next to my mom, had to pay for an outside company $220.00 to come and drive her home.
by Very Frustrated xxx.xxx.57.143
July 23, 2014
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.94.14
March 09, 2014
Did you experience unnecessary pain during your visit?
Yes, I was in agony!
Does this provider ever overbook appointments here?
All the time! the waiting rooms are always packed and It seems as if they are more concerned about quantity over quality
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
by Anonymous xxx.xxx.206.226
March 28, 2013
Did this provider seem well-trained and experienced?
Not really, I was hoping for someone with more experience
Was it easy to make an appointment with this provider?
Practically Impossible
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
by Anonymous xxx.xxx.68.224
January 20, 2013
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous xxx.xxx.134.2
October 02, 2012
Their staff is very friendly and professional. I was very satisfied with my visit. They were helpful and I left feeling encouraged.
by D.M xxx.xxx.240.200
July 24, 2012
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Does this provider promptly return your phone calls?
Yes
Do you feel that you could have received better service somewhere else?
No, I don't think so
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
December 15, 2011
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Did you experience unnecessary pain during your visit?
No
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Was this provider's office too cold?
Not at all, it was the perfect temperature
by Anonymous
April 27, 2011
There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy.
by mary brown
April 18, 2011
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Map and Directions
2351 Loveridge Rd, Pittsburg, CA 94565