College View Center

College View Center
College View Center 700 Toll House Ave Frederick, MD 21701
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Consumer Feedback

(8 Reviews)
Service
4 star average for Service
Environment
3.5 star average for Environment
Expertise
3 star average for Expertise
Staff
3 star average for Staff
Recommended
2.5 star average for Recommended
Value
3 star average for Value
My Dad died here five days after being discharged from Frederick Memorial Hospital to this place.
My initial concern was that there was only ONE RN nurse for the main floor and ONE LPN nurse for the entire second floor. The place only has two floors. There was one CNA who refused to turn off a beeping IV because she said she wasn't authorized to do so.
The TV didn't work in his room. The one outlet in the room could not accommodate both the electric bed plug and the one for the IV. No doctor saw my Dad from Wednesday (day he arrived) until the following Monday. He died on Tuesday morning after physical therapy on Monday & was taken by ambulance back to Frederick Memorial Hospital.

My Dad had a sacral pressure ulcer from being at Frederick Memorial Hospital and ones beginning on his heels. Despite this, when I came on Friday to visit him, he was lying in his own excrement & his bare feet were extended over the foot bed of the ancient power bed he was in with his ankles bearing the most pressure. His IV was beeping loudly since it was finished but nobody attended to it for more than 30 minutes. We could not operate the bed, and when we tried to hoist him up further in the bed so his ankle area wouldn't be resting on the foot board of the bed, wefound out he needed to be changed. His last words to family were Tuesday morning and he said that "something terrible happened to me in the dark." When I was there, waiting endlessly for the sole LPN to come and turn off the beeping IV, patients wandered into his room and stood by his bed. I think he was put on the floor where the dementia patients are. One lady was screaming endlessly while another kept screaming as she got her foot stuck under her wheelchair.
He was put on the 2nd floor due to a MRSA infection of his sacral wound (but the 1st floor was full already) yet received no special attention for it other than IV antibiotics. I feel sorry for the staff who are overworked and cannot possibly attend to the patients properly. My niece applied for the RN job there and affirmed that there is only one RN for all the patients on the 1st floor and only one LPN on the 2nd floor. I didn't find out about my father's death from staff there. I received a phone message to call them but assumed it was about the TV that never worked in his room. I miss my Dad & since he had no autopsy, I am unsure precisely what killed him. Not a good thing for a daughter to have to live with.
by flightlessbird83 xxx.xxx.101.140
July 20, 2019
My mother came here from Frederick Memorial Hospital. The entire staff was wonderful! Caring nurses that took the time to review my mom's medical records from the hospital. The PT, OT, Speech Therapists were great. They were gentle and encouraging. The GNA's were attentive to my mom's needs and gentle with her. My mom was not able to participate in activities, so they brought them to her! Can't say enough about the wonderful staff- and that is what it is all about the care you get when you need it.
The building is older, but they are building a new facility just south of Route 70 to open this summer.
I would highly recommend this facility.
by Ms. Bridget xxx.xxx.194.70
January 31, 2015
My husband was here for less than a week. After the first hour I in with the Social Worker attempting to get him into a different place. This has to be one of the dirtiest places I have even been in. I asked twice that bedding be changed due to blood on the sheets. After asking the second time they turned the sheet OVER! The room smell and the bathroom was disgusting. I could go on and on with a terrible review but all I simply want to say is please find someplace else to go for your re-had or nursing home needs.
by Shirley Coffren xxx.xxx.140.232
August 20, 2014
Would you recommend this nursing home to others?
I Already Have
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Does this provider treat their staff well?
Yes, they treat their staff with respect
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by Anonymous xxx.xxx.213.250
June 29, 2013
Did a staff member acknowledge or greet you when you entered?
No, no one seemed to notice I was there
by Anonymous xxx.xxx.206.160
February 23, 2013
This place was so dirty. Used syringes laying on my window sill. The sheets were dirty. The bathroom was horrible with mold and grime. It smelled like nothing in the place was cleaned for a year. The only clean place was the nurses stations and the front hallway. The other patients doors were left open at night and patients were laying there in different stages of dress, some with genitals hanging out. I would not have left any living thing in the staffs care. I did not see anyone bathing any patients or changing linens in the morning. The bottom of my window was even with the back parking lot. Anyone could get in or out and I watched as some of the staff hung around in the parking lot smoking. Anyone young enough to get around were very drugged and unable to stay awake in chairs. The staff lied when I said it was too disgusting to stay. They said I had to wait untill 7:00 AM and tell the doctor. I sat up all night because of dirt. In the morning the staff said "Oh no, we can't call the doctor till noon." I called a cab and walked out. Do not leave any human being in that place.
by Mary
February 20, 2012
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
Did this provider have reasonable prices?
They were decent, but not very affordable
Were you able to relax during your appointment?
Not really, I was a little uneasy
Were the restrooms clean at this provider's office?
No, they definitely weren't clean
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
by Anonymous
January 09, 2012
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider treat their staff well?
Kind of, but not very well
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
by Anonymous
August 10, 2011
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