Brookhaven Health Care Facility

Brookhaven Health Care Facility
Brookhaven Health Care Facility 801 Gazzola Dr
Patchogue, NY 11772

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Consumer Feedback

(14 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
The only plus is the staff has been nice to my grandmother... The food on the other hand is awful. Its a load of processed junk. Every time I would go visit my grandmother I would see peanut butter and jelly sandwiches on white bread and macaroni with cheese, or spaghetti. How are these patients getting any nutrition? My grandmother always had a healthy weight until she came to this place. She can't even walk anymore.
by Anonymous
XXX.XXX.80.214
The nurses gather patients, like cattle, in a small room, right off the nurses station and do not allow them to go back to their room or to use the bathroon. I have known 3 2people that have used this facility. They both hadf the same complaint, as above. The people at the nurses station, on the infamous "Unit A," on the evening shift are all part timers, who work at hospitals, so, and I quote the Nursing Supervisor I spoke with, "They're all part timers and they really don't care as much as we'de like them to." I was told that, after being repeatedly hung up on, for calling at that specified time, by the nurse supervisor, asking to speak to my father. Now, the food is excellent. The place is spotless. The physical therapy team is unrivaled. But, the evening nursing care makes this facility a HUGE 2 thumbs down. Avaid this place. You'd be MUCH better off taking the extra few miles and using a place that is in West Hampton.
by Joseph
XXX.XXX.1.164
they are all about money
by debbie gaines
XXX.XXX.122.228
I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. Not only were they able to provide everything they promised me, they went above and beyond and exceeded my expectations. They were by far one of the best I've ever seen in their field. It was obvious that they've been exceeding their clients' expectations for many years.
by Romeo
XXX.XXX.127.83
How would you compare this senior care facility to other senior care facilities you have visited?
Among the best I have seen
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Did this senior care facility use current and safe equipment?
Yes
by susan s
XXX.XXX.144.92
Would you recommend this nursing home to others?
Yes
by Anonymous
XXX.XXX.228.13
Did this nursing home answer all of your questions?
Yes
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider rush your appointment?
No
Were you able to relax during your appointment?
Yes
Is this business handicap-accessible?
Yes, it was handicap-accessible
by Anonymous
XXX.XXX.71.64
Does this provider remember you by name?
No, and they don't make an effort to even try
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Is this business handicap-accessible?
Yes, it was handicap-accessible
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous
XXX.XXX.233.136
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider remember you by name?
Sometimes, but not always
by Anonymous
XXX.XXX.14.62
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
by Keith
XXX.XXX.163.218