Brookhaven Health Care Facility

Brookhaven Health Care Facility
Brookhaven Health Care Facility 801 Gazzola Dr
Patchogue, NY 11772

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Consumer Feedback

(14 Reviews)
4 star average for Service
4.5 star average for Environment
4.5 star average for Expertise
4 star average for Staff
4 star average for Recommended
When comparing them to other senior care facilities I have visited, they are among the best I have seen. The staff is great about turning their phones off when they come into work. Their full attention is always on the patients. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. The staff was truly one of the best staffs I've ever seen. They genuinely care about everyone who visits. I was glad to see that they were using current and safe equipment. It's always made me nervous at other places when they use old equipment.
by susan s
Would you recommend this nursing home to others?
by Anonymous
Did this nursing home answer all of your questions?
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider rush your appointment?
Were you able to relax during your appointment?
Is this business handicap-accessible?
Yes, it was handicap-accessible
by Anonymous
The only plus is the staff has been nice to my grandmother... The food on the other hand is awful. Its a load of processed junk. Every time I would go visit my grandmother I would see peanut butter and jelly sandwiches on white bread and macaroni with cheese, or spaghetti. How are these patients getting any nutrition? My grandmother always had a healthy weight until she came to this place. She can't even walk anymore.
by Anonymous
The nurses gather patients, like cattle, in a small room, right off the nurses station and do not allow them to go back to their room or to use the bathroon. I have known 3 2people that have used this facility. They both hadf the same complaint, as above. The people at the nurses station, on the infamous "Unit A," on the evening shift are all part timers, who work at hospitals, so, and I quote the Nursing Supervisor I spoke with, "They're all part timers and they really don't care as much as we'de like them to." I was told that, after being repeatedly hung up on, for calling at that specified time, by the nurse supervisor, asking to speak to my father. Now, the food is excellent. The place is spotless. The physical therapy team is unrivaled. But, the evening nursing care makes this facility a HUGE 2 thumbs down. Avaid this place. You'd be MUCH better off taking the extra few miles and using a place that is in West Hampton.
by Joseph
Does this provider remember you by name?
No, and they don't make an effort to even try
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Is this business handicap-accessible?
Yes, it was handicap-accessible
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous
they are all about money
by debbie gaines
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider remember you by name?
Sometimes, but not always
by Anonymous
They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. When comparing them to others I have visited for the same condition, they are among the best I have seen. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. They keep the restrooms well-stocked here, and not just with the basics. There is mouthwash, lotion and other amenities. You can tell they want their clients to be as comfortable as possible. I am going to refer everyone I know here. I absolutely love this place.
by Keith
Their staff was friendly enough, but they didn't go out of their way to help me. I felt like my needs were mostly met, but they didn't make any extra effort. The office was easy enough to find.
by Anonymous