Brian Center Health & Retirement--Winston-Salem

Brian Center Health & Retirement--Winston-Salem
Brian Center Health & Retirement--Winston-Salem 4911 Brian Center Ln
Winston Salem, NC 27106

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Consumer Feedback

(24 Reviews)
4 star average for Service
4.5 star average for Environment
3.5 star average for Expertise
4 star average for Staff
3.5 star average for Recommended
3 star average for Value
My family was there for one month.
Best service ever !!!! Could not have gone to a better place.
Entire staff treated us like family.
We received excellent care !!!
by Denjo
everything was satisfory to me
by robertjohnson
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Would you recommend this senior care facility to others?
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
They would never do that! Their full attention is always on me.
Did this senior care facility use current and safe equipment?
Was this senior care facility's staff friendly?
Yes, they went above and beyond
by Anonymous
Does the staff at this senior care facility always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only client.
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Did this senior care facility prominently display their credentials or business license?
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility's staff friendly?
Yes, they went above and beyond
by shirley howard
Did the waiting room furniture appear to be clean?
Was the provider's staff helpful and knowledgeable?
Not really
Did this provider give the impression that they cared about your concerns?
Would you recommend this nursing home to others?
Did you feel that your waiting time was acceptable?
Not really
by Anonymous
Was this provider's office too cold?
No, it was fine
Did this provider seem well-trained and experienced?
No, they weren't very knowledgeable
Did you feel safe in this provider's care?
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous
Did this provider seem irritated to be working with you?
No, they were polite
Does this provider remember you by name?
Sometimes, but not always
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
They act very concerned and caring at admission.....fooled!!! My mom was fall risk, and I got a call within one week that she had fallen out of bed on the hard floor with no pad down, as required. They added and changed medications without my consent or knowledge. Her lasik dose was doubled on day after arrival, after 5 days hospitalization for sepsis(critical), they did not cancel antibiotics per her dr.'s order until one month later after telling Director of Nursing twice. She was unable to cut her food, talked to them several times, they still did not. She lost 21 lbs. in three wks. A pitcher of water was left on a tray, cups on a bedside table....she's in wheelchair! They gave her demensia drug, execulon patch, which is usually for behavior problems......she is NOT! It has numerous side effects, urinary tract infections, diareah, nausea, decreased appetite, wt. loss, etc. and within 2 wks., she had declined markedly. She was not urinating, could not sit up---I felt she needed to go back to hospital..they said no. Next day, she was worse, I had her taken, and she was severely dehydrated, stage I bedsores from being in wet diapers (they didn't take her to potty, and she's continent), her clothes were always wet with urine when I picked up her laundry. Hospital listed her condition as "poor" after one month with this center. DO NOT SEND YOUR LOVED ONE HERE!!! Her roommate was allowed to run the heat in June/July---82 to 85 degrees in the room.
by Elaine