Brian Center Health & Retirement--Winston-Salem

Brian Center Health & Retirement--Winston-Salem
Brian Center Health & Retirement--Winston-Salem 4911 Brian Center Ln
Winston Salem, NC 27106

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Consumer Feedback

(20 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
Did the waiting room furniture appear to be clean?
Somewhat
Was the provider's staff helpful and knowledgeable?
Not really
Did this provider give the impression that they cared about your concerns?
Somewhat
Would you recommend this nursing home to others?
No
Did you feel that your waiting time was acceptable?
Not really
by Anonymous
XXX.XXX.4.142
Was this provider's office too cold?
No, it was fine
Did this provider seem well-trained and experienced?
No, they weren't very knowledgeable
Did you feel safe in this provider's care?
Yes
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous
XXX.XXX.130.1
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous
XXX.XXX.3.142
Did this provider seem irritated to be working with you?
No, they were polite
Does this provider remember you by name?
Sometimes, but not always
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous
XXX.XXX.130.1
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
XXX.XXX.130.1
They act very concerned and caring at admission.....fooled!!! My mom was fall risk, and I got a call within one week that she had fallen out of bed on the hard floor with no pad down, as required. They added and changed medications without my consent or knowledge. Her lasik dose was doubled on day after arrival, after 5 days hospitalization for sepsis(critical), they did not cancel antibiotics per her dr.'s order until one month later after telling Director of Nursing twice. She was unable to cut her food, talked to them several times, they still did not. She lost 21 lbs. in three wks. A pitcher of water was left on a tray, cups on a bedside table....she's in wheelchair! They gave her demensia drug, execulon patch, which is usually for behavior problems......she is NOT! It has numerous side effects, urinary tract infections, diareah, nausea, decreased appetite, wt. loss, etc. and within 2 wks., she had declined markedly. She was not urinating, could not sit up---I felt she needed to go back to hospital..they said no. Next day, she was worse, I had her taken, and she was severely dehydrated, stage I bedsores from being in wet diapers (they didn't take her to potty, and she's continent), her clothes were always wet with urine when I picked up her laundry. Hospital listed her condition as "poor" after one month with this center. DO NOT SEND YOUR LOVED ONE HERE!!! Her roommate was allowed to run the heat in June/July---82 to 85 degrees in the room.
by Elaine
XXX.XXX.33.43
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Would you recommend this nursing home to others?
If I Had To
by Anonymous
XXX.XXX.14.222
Did you feel safe in this provider's care?
Absolutely Not!
Did this nursing home answer all of your questions?
Some were answered
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
by Anonymous
XXX.XXX.170.18
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous
XXX.XXX.68.75
My Sister recently stayed at the Bryan Center after a serious illness at the hospital, and they had her rehabilitated in only a week! She received top notch care . And the place is CLEAN, with no disgusting smells like most nursing homes have. I will admit, I was desperately worried about admitting her at first, you hear the horror stories, and my sister is mentally challenged. I would not hesitate to use them again! Really appreciate they were there when my sister needed them . 5 gold stars!!!
by Martha Neal
XXX.XXX.84.206