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Baptist Health Care Center

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Lenoir City, TN

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Baptist Health Care Center
Baptist Health Care Center
(16 Reviews)
> Get Phone Number & Directions
700 Williams Ferry Rd Lenoir City, TN 37771
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Consumer Feedback

(16 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
2.5 star average for Staff
Recommended
3 star average for Recommended
Value
1 star average for Value
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider welcome questions?
Yes, they don't mind answering my questions
Was this provider's office too cold?
No, it was fine
by Anonymous xxx.xxx.19.178
January 11, 2013
Their staff was friendly enough, but they didn't go out of their way to help me. I was given a brief greeting when I walked through the door, but no one made any sort of effort to help me. I felt ignored. They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. They aren't known for being that good at what they do in my area, but they aren't known for being terrible either. They should probably work on improving their professional reputation. If I compare them to others in their field, I wouldn't say they're the worst, but they're definitely not the best.my sister n law sat exposed in a thin gown,which had fallen off her on one side,her door wide open.on christmas day at 1 oclock,when we got there,her lunch tray untouched,at 2 after i fed her.her c.n.a. noticed us and said she was just coming to feed her and GIVE HER A BATH christmas day,2;20 p.m. !!! when asked if I had fed her enough,the c.n.a. said "just make sure she drinks her.vit. shake,that likes replaces her food" REALLY,guess thats why she drank like she hadn't in hours or days!!
by alias xxx.xxx.110.154
December 28, 2012
My parents were in several other nursing homes, and my mom died because of abuse at one of them. Most nursing homes are providing bad care and should be highly regulated or shut down.I transferred my father to Baptist Health Care, and it is the only nursing home I have ever seen that provides care like a family would. They demonstrate a level of excellence that sets the standard for what nursing homes could be, if only the government would be more diligent in making sure nursing homes were caring and competent. I commend Baptist Health Care for having a superlative facility and showing what can happen when true respect for the elderly is the guiding ethic.
by PB xxx.xxx.115.41
June 10, 2012
Our Mom was in two other facilities and we moved her for neglectful care. We finally got her into Baptist Health Care and she was in this facility for about 4 years. She had a wonderful staff and the nursing department responded quickly to every concern and request that we had. I would say she had excellent care and we did not worry about her well-being in this facility. Some of the staff seemed to truly care and went above and beyond the call of duty when caring for our Mom. I would certainly recommend this facility.
by Diane Parker
February 27, 2012
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
by Anonymous
November 15, 2011
Not only were they able to provide everything they promised me, they went above and beyond and exceeded my expectations. I was given a brief greeting when I walked through the door, but no one made any sort of effort to help me. I felt ignored. I was amazed at how wonderfully they treated each of their staff members. They were so appreciative and thankful. I've never seen any employer treat their staff better, and it made me want to come back that much more. When I first opened the door to their office, I noticed a faint but distinctly foul odor. It wasn't unbearable, but it definitely wasn't enjoyable. They have a very good professional reputation. I know that I'm under the care of an expert.
by Jana Davis
May 18, 2011
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Map and Directions
700 Williams Ferry Rd, Lenoir City, TN 37771