Lake Hospital System West

Lake Hospital System West
Lake Hospital System West 36000 Euclid Ave Willoughby, OH 44094
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Consumer Feedback

(6 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
2 star average for Staff
Recommended
2.5 star average for Recommended
Value
2 star average for Value
The patient was not happy with the bedside manner and rudeness of the attending physician, and requested to be switched to another. Patient was lied to and told that the requested doctor was no longer with the hospital. The requested doctor magically appeared 2 days later and stated he simply "had 2 days off, I work here full time." Hospital gave the patient a MRSA staph infection after not keeping an emergency surgery site clean. Hospital staff neglected to make sure the patient took all their meds. When the staff later found the meds on the patients tray table, they immediately assumed the patients spouse was bringing them "street drugs" and banned the spouse of 40+ years from visiting, placing armed guards at the patients door. The patients child was informed that the hospital was "petitioning the state courts for an advocate to preside over the patients care since the patient doesn't have anyone to speak for them." The patient's child and spouse had to then call an attorney and exercise the patient's health care power of atty to get the patient safely transferred to another facility. Lake West intentionally gave the incorrect contact info for both the patients spouse and child, so that the new hospital could not contact the family. Instead of forwarding the correct and up to date medical records, Lake West forwarded records from nearly 20 years earlier, complete with invalid contact info as well. Patient was physically restrained when they asked to see their spouse, and all personal belongings, including notepads with contact info, were confiscated and hidden from the patient. Patients catheter was left in 4 days overdue so that the patient could not be mobile. Legal action is forthcoming.
Were you able to relax during your appointment?
No, I was on edge
Did this provider seem well-trained and experienced?
Not really, I was hoping for someone with more experience
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Does this provider give unbiased advice?
No. I didn't trust their motives.
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Was this provider's office easy to locate?
Fairly Easy
They were cold and not friendly enough. I definitely didn't feel welcome. I was given a brief greeting when I walked through the door, but no one made any sort of effort to help me. I felt ignored. It was so nice to arrive and see many fully qualified staff members. I've gone to some places that were very understaffed and I've never had a good experience. It's shocking how little they seem to care about customer service. From my experience It appears as if customers are never put first here. The staff is incredibly rude and seem to care more about themselves. They left me completely alone for a long time and I became very nervous.
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. Their equipment was very advanced and sophisticated. I was very impressed. They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here.
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