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Alan Keyes, MD

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Alan Keyes, MD
Eastern Va Ear Nose & Throat
(8 Reviews)
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4020 Raintree Rd Ste D Chesapeake, VA 23321
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Consumer Feedback

(8 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
2 star average for Value
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.217.24
April 20, 2012
Do you feel that you could have received better service somewhere else?
No, I don't think so
Does this provider remember you and your circumstances at every appointment?
Yes
Did this ENT Otolaryngologist consider your input when deciding on a treatment method?
Absolutely, they took everything I had to say very seriously
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
by Anonymous
January 25, 2012
I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. I was confident that they were using the latest treatment methods. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. I got an appointment quickly. I've never had to wait too long. I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. They never mention anything about promotions when I'm there.
by Julia
November 14, 2011
I have more than once recommended them to my friends and people I've met. They are the best of the best! They were by far one of the best I've ever seen in their field. It was obvious that they've been exceeding their clients' expectations for many years. I was in awe at the level of service I received. They completely surpassed all my expectations and I will absolutely be going back. This provider has so much helpful information available online. They have an impressive website that's easy to use, with forms that you can fill out before your appointment. They also have a great online presence in multiple directories. I felt that they really valued my health and happiness because they followed up even after my appointment just to check up on me. It was such a nice gesture that made a huge difference.
by S. Warren
October 27, 2011
When comparing them to others I have visited for the same condition, they are among the best I have seen. I am going to refer everyone I know here. I absolutely love this place. Their office was nice. I left the appointment feeling much better and more knowledgeable. They answered all of my questions about PE tube placement for my daughter and I felt very informed. Dr.Keyes is great with children, he did a wonderful job with my daughter through the doctor visits and surgery! I am going back now to get tubes for my son~
by Melissa
August 30, 2011
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
August 16, 2011
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Was the waiting area spacious?
Yes, extremely spacious
Does this provider treat their staff well?
Yes, they treat their staff with respect
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
by Anonymous
June 22, 2011
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Did this ENT Otolaryngologist offer you a possible remedy for your condition during your first visit?
Yes, I was so relieved
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this provider have bad breath?
No I've never had any complaints
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous
February 28, 2011
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Map and Directions
4020 Raintree Rd Ste D, Chesapeake, VA 23321