The doctors office itself was great-easy to find, friendly and knowledgeable staff, etc. My only complaint is the billing service they use. Apparently they work for Valley Health and the billing servi ce is Valley Physician Enterprise. It must be different than the one the hospitals use because the hospitals are very easy to deal with. Only use this physician if you have insurance as this billing service will not deal with you at all. They will only give you the discount for uninsured patients (-20%) if you pay in full, but if you need to set up a payment plan they will not discount at all. I find this annoying since they never get 100% from insurance companies. If I could afford to pay in full, I probably wouldn't need the discount so badly. Duh
Their staff is very friendly and professional. They always take the time to listen to me. I know they really care about me, my family, and what I have to say. She diagnosed my son's Lyme disease when no one else could figure out what was wrong with him.
They barely gave me any information at all. Very vague as to prognosis and therapy. Didn't inform us that we needed to go elsewhere for xray befoe the appt so we had to do that , then return. Wait tim es to see doctor usually over an hour. Their staff was friendly enough, but they didn't go out of their way to help me. They didn't help me as much as I was hoping and didn't answer all my questions. The office was easy enough to find.
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