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Philip O'Donnell, MD

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Philip O'Donnell, MD
Virginia Health Center, LLC
(94 Reviews)
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513 W Broad St 100 Falls Church, VA 22046
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Consumer Feedback

(94 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
3.5 star average for Value
Dr. O'Donnell substituted for my normal primary care physician on September 24 and 25, 2011 during my stay at Virginia Hospital Center for surgery September 22-26, 2011. Not long after I returned home to recover from surgery, I got my notice from Aetna of monies I might owe the different doctors. By the middle of November, all doctors' offices except Dr. O'Donnell's office had provided bills to me.

On November 28, 2011, I wrote Dr. O'Donnell's office to inquire regarding my bill, indicating I had not received any bill and requesting his office to contact me. I included my home address, home phone number, and cell phone number. I never received any response. On December 21, 2011, I received the expected bill - finally - but it indicated I was 31-60 days overdue. This is UNACCEPTABLE. May I ask how I can be overdue when I never received anything from Dr. O'Donnell's office before December 21, and when I never received any response to my November 28 letter asking that they contact me since I still had not received any bill from them. Would it have strained anyone in their billing department or even the office manager to have taken 30 seconds of their time to have phoned me, especially since my letter provided both my home and cell phone numbers - and I took the initiative to inquire regarding any monies owed?

I have mailed my payment the morning of December 22 and the payment should be received by December 23. However, I am extremely dissatisfied with this office's billing practices, such as not responding to a patient's letter asking to be contacted regarding no bill being sent! This is unacceptable to me as a patient and consumer. I recommend that any person dealing with this office be aware that they will not receive any response to any correspondence regarding why a bill has not been sent and asking for someone to contact them.
by Unhappy Patient
December 22, 2011
Was this provider's office easy to locate?
Fairly Easy
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did they follow up with you after your appointment?
Yes.
Did this provider have an entertaining selection of waiting room magazines?
Yes
by Anonymous
December 19, 2011
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Would you refer this provider to a family or friend?
Yes
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous
December 14, 2011
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous
December 14, 2011
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Does this provider treat their staff well?
Yes, they treat their staff with respect
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous
December 05, 2011
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous
November 30, 2011
Did this provider seem up-to-date with the current advancements in their field?
Yes
Does this provider offer any coupons, discounts or promotions?
Yes
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous
November 17, 2011
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Was this provider late to your appointments?
No, they were on time
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Was this provider's office clean?
Yes everything was neat and sterile
by Anonymous
November 02, 2011
Are you going to visit this provider again?
Without a doubt!
Did you feel safe in this provider's care?
Yes
Were you able to relax during your appointment?
Yes
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous
October 24, 2011
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
by Anonymous
October 05, 2011
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Map and Directions
513 W Broad St 100, Falls Church, VA 22046