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Matthew Lenz, MD

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Matthew Lenz, MD
Medical Clinic Of Houston, L.L.P.
(15 Reviews)
> Get Phone Number & Directions
1701 Sunset Blvd Houston, TX 77005
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Consumer Feedback

(15 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
Did you leave the office feeling satisfied with your visit?
Completely!
Was this doctor friendly?
Extremely Friendly
Did this doctor answer all of your questions?
Every question I had was answered thoroughly
Was this doctor's staff friendly?
Yes, they went above and beyond
Did you feel that your waiting time was acceptable?
Absolutely
by Anonymous xxx.xxx.8.252
September 29, 2014
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Anonymous xxx.xxx.204.82
October 17, 2013
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider leave you unattended for an extended period of time?
Yes, I was left alone too long
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Were you able to relax during your appointment?
Yes
Does this general practitioner use current and safe equipment?
Yes
by Anonymous xxx.xxx.96.180
August 16, 2013
Did they follow up with you after your appointment?
Yes.
Was the waiting area spacious?
Yes
Does this provider offer flexible appointment times?
Yes
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
by Anonymous xxx.xxx.89.104
June 05, 2013
Did this provider rush your appointment?
No
Was it easy to make an appointment with this provider?
No, it took a while
Was this provider's office easy to locate?
Only with clear directions
Was this general practitioner friendly?
Yes
Did they follow up with you after your appointment?
No, but they said they were going to!
by Anonymous
February 28, 2012
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Was it easy to make an appointment with this provider?
Yes
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
by Anonymous
February 23, 2012
Their office was the absolute perfect temperature. It was so nice to be able to get out of the weather outside and sit in a relaxing, comfortable office. They are nice but WAY overbooked and the staff is clearly overworked. They should really allow for more time in between appointments if they want to keep any business. They have really great customer service here. They always put their customers first, regardless of the situation. I know that they have a lot of clients here so I understand that they many not remember my name every time, but I am always really impressed when I walk in the door and am greeted by name. They always try to make the effort and for this I am grateful. I will definitely refer my friends and family here. They were great and I think more people should know about them.
by M. Dodson
February 23, 2012
Would you refer this provider to a family or friend?
Yes
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did this provider seem up-to-date with the current advancements in their field?
Yes
Were the waiting room chairs comfortable at this general practitioner's office?
Yes
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
by Anonymous
January 17, 2012
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider have helpful information available online?
Yes
Did this provider have reasonable prices?
Yes
by Anonymous
November 14, 2011
Would you recommend this general practitioner to others?
Yes
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Were you able to relax during your appointment?
Yes, I was completely at ease
by Anonymous
September 25, 2011
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Map and Directions
1701 Sunset Blvd, Houston, TX 77005