Boris Porto, MD

Boris Porto, MD
4412 74th St Ste E102
Lubbock, TX 79424

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Consumer Feedback

(14 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
I have been going to DR. Porto for a couple of months now, besides being a little confused and having a few rx mixups it has been good, have had to go in a few more times than i have wanted to get medications straight but other than that it has been a great experience. he is very professional and i would reccomed him to anybody. a very very caring doctor i havent found another dr in lubbock as caring and professional as him. GO SEE HIM!!!
by kman
XXX.XXX.119.15
Dr. Porto is always professional and I never have a long wait in his office. He always is willing to work with my schedule and needs and makes sure that I have the prescriptions that I need if i am planning to be out of town for long periods of times since i do travel often. He listens and does his best to answer any questions that I have.
by Anonymous
XXX.XXX.253.224
Their primary concern is my safety and comfort, and they always take the time to address every concern of mine immediately. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. They always make sure to return my phone call as soon as possible. They've never left me waiting. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to.
by Anonymous
XXX.XXX.255.249
Since my intial visit to Dr. Porto he has spent no longer than 5 min. with me at a time, I walk in, he already has my scripts written out he gives them to me and I leave. On the occasion that I do try to ask a question, I am cut of usually with a, very sarcastic remark,(ie"sorry they didn't teach me that in medical school"). Anytime I need anything more than the scripts, it's like he doesn't have time, it's as if he just wants the patients in & out as quickly as possible, like a cattle call. Recently I had a very, very, difficult , stressful,horribly trying time after my beautiful daughter attempted suicide. While still out of town at my daughter's house (I stayed with her after her release from the hospital), I needed documentation sent to my employer. My husband called Dr. Porto's office to try and get the papers sent, when he was told I would have to come in, he explained I was out of town because my daughter was having problems, they said for me to call. When I called and told the secretary that I wouldn't be able to come in because I was with my daughter, who had attempted suicide, the secretary let out a big laugh and said "your husband just called and said you were out of town because YOU were having problems." I guess I was in shock, because it was late that night that I realized, she must have thought I was lying. Either that or she is just really that cruel? Which ever it is I was and am still, very hurt and angry about this. I can't imagine what kind of person would lie about such a horrible thing, certainly I would not, does she really think I am such a person? That hurts. I talked to Dr. Porto that day as well, he was also very rude. I guess I should have expected that, but somehow I didn't, not on that day when I was dealing with my daughter's suicide attempt and trying to hold myself together for her sake. Obviously, I see a psychiatrist and do have psycological problems, lying is not one of them. I guess what this review boils down to is that Dr. Porto is very uncaring, rude, and very arrogant. I hope I can find a good Dr., so I can get my meds. Porto causes me to feel worse about myself and it cause extreme anxiety to have to go to him to get my meds.
by Anonymous
Did this psychiatrist have an entertaining selection of waiting room magazines?
No, there weren't many to choose from
Was it easy to find parking at this psychiatrist's office?
Extremely easy, and close to the entrance
Did this psychiatrist ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Was the noise level reasonable in this provider's office?
Peaceful
Does this provider remember you and your circumstances at every appointment?
Yes
by Anonymous
XXX.XXX.174.39
Was this psychiatrist's staff friendly?
They were decent
Was this psychiatrist's office clean?
Yes everything was neat and sterile
Did this psychiatrist have reasonable prices?
Yes
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did you experience unnecessary pain during your visit?
No
by Anonymous
XXX.XXX.185.130
Do you feel that you made progress during your sessions with this psychiatrist?
Definitely not. I feel worse than I did before I started
Was this provider's office easy to locate?
I got lost, but eventually found it
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not really. I had to schedule an appointment for most of my questions.
Was the waiting area spacious?
No, but I can always find a seat
by anon
XXX.XXX.174.176
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did you feel judged or criticized by this psychiatrist?
No, they were respectful and understanding
Did you experience unnecessary pain during your visit?
No
by Anonymous
XXX.XXX.242.109
Did you feel safe in this provider's care?
Yes
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
Was the waiting area spacious?
Yes
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Was this psychiatrist's staff friendly?
They were decent
by Anonymous
XXX.XXX.38.205
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous
XXX.XXX.25.243