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Keith Lamy, MD

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Keith Lamy, MD
(9 Reviews)
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1106 Clayton Ln Ste 102W Austin, TX 78723
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Consumer Feedback

(9 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Recommended
4.5 star average for Recommended
Value
5 star average for Value
I have been a patient of Dr. Lamy for about 15 years. I would recommend him to others.

Let me give it to you straight...the good and the bad.

You will likely have to wait. - This frustrates me as much as anyone. I would love to see Dr. Lamy's practice improve in this area. If I know that I will be in a rush, I schedule my appointment first thing in the morning before things back up. If you always in a hurry or get really upset when delayed, this office might not be right for you.

He spends lots of time with his patients. - This is likely one of the major reasons we all wait so much. When he comes into your room, he spends quite a bit of time really understanding you and listening. If I had to chose between waiting and quality time vs. no wait and a quick in-and-out visit, I would choose to wait. I didn't really trust doctors before coming to Dr. Lamy's practice. I never felt comfortable talking about my body or its problems. He recognized that and helped me be at ease. Because he took extra time to talk and listen, he picked up on clues that led to a diagnosis that could have easily been missed. My life and health is better because of the extra time he has spent with me.

His office decor is out of the 80's. - The office decor has not been updated since my first visit many year ago. That said, it is always clean and work areas are always neat aside from a stack of charts they are working on. The office building itself was just renovated in the last year...before that I never really realized how dated his office was. The lab waiting room is right next to the restrooms and there is no drawer to put samples in (as someone else mentioned) so you put the sample on a designated table next to the technician. Never really bothered me...it's just pee...everybody pees.

He is caring, compassionate, and knows when to push. - For many years he pushed me regarding my weight and exercise. At every appointment we would discuss it and he would encourage me. About a year ago, he asked me in a very direct way how I expected things to change if I didn't put in the work. It was just what I needed to hear; I have lost nearly 40lbs and am now approaching my ideal weight.

He is thoughtful about the medicine he prescribes. - My experience has been that he prefers natural solutions to easy fixes. When my cholesterol was too high, he started with niacin supplements and pushed for dietary change/exercise before we tried anything else. When I reported sleep problems, he sent me for testing before giving me the sleeping pills I requested. When my sleep disorder was diagnosed, he helped me find the right mix of medicines and dosing times so that my trouble sleeping was managed as part of my overall care as opposed to a single pill for each separate issue.

He will listen to your feedback and respond. - He misspelled my name up my Rx on one occasion several years ago and I told him how frustrating it was having to wait at the pharmacy and then return to get a new one and wait for him to write it. He listened and apologized. What's more, he remembers and has asked me to confirm that everything is correct every time he hands me a new one. If you have a concern, tell him, he will listen and take appropriate action.

Thats my take. After 15 years, I still recommend Dr. Lamy to my friends and family. I have been pleased with my care despite the long waits and outdated decor.
by Daniel W. xxx.xxx.212.233
September 02, 2015
I seen Dr. Lamy, on 03/30/15 and he told me from what I explained I was experiencing that I was having a problem with vertigo. He had his nurse give me a shot for nausea and a flu shot since I hadn't had one and it's still flu season and told me to fill a prescription provided to me for antivert. I left his office to enter the foyer and began to throw up blood, my daughter ran to alert someone in the office that I was throwing up and they handed her a trashc and didn't attempting to assistance no further. I sat in the lobby throwing up for the next 30 minutes or so , evenutally my family got me up and back home. My husband filled the prescription but it did not stop the vomitting. My husband eventually had to take me to the ER which was the best thing he could've done for me. I learned after arrival and being checked that I have a rare blood diease called TTP that was at a very voliatle point at the time I arrived at the ER.
by Ashnique Kemp xxx.xxx.7.181
April 15, 2015
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.81.82
March 12, 2012
Would you refer this provider to a family or friend?
Yes
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Was this provider's office too cold?
No, it was fine
Does this provider welcome questions?
Yes, they don't mind answering my questions
by Anonymous
February 15, 2012
Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place. They paid close attention to me and all of my questions were answered. I don't know of anywhere else that would've taken better care of me. I had a great experience. I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. Personal information is only for Doctors only! Receptionist should not be asking personal information!!
by James Herrera
January 25, 2012
I will absolutely return. I had a very good experience, and they were by far the best I've ever seen. When I arrived the receptionist took care of me right away and was very friendly. I can count on them to work with me until they find a solution for my situation. All my questions were answered, everyone was professional and helpful.
by judsNc
January 13, 2012
I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. I was very satisfied with my visit. They were helpful and I left feeling encouraged. It was nice to see them treat their staff with so much respect. It was obvious that they had a good relationship with all of their staff members. It was easy to get the appointment time that worked for my schedule.
by Shane
December 17, 2011
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Was this provider's office too cold?
No, it was fine
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
November 25, 2011
Was this provider's office clean?
Yes everything was neat and sterile
Was this provider's office easy to locate?
Fairly Easy
Was the waiting area spacious?
No, but I can always find a seat
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by Anonymous
March 16, 2011
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Map and Directions
1106 Clayton Ln Ste 102W, Austin, TX 78723