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Jana Simpson, MD

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El Paso Dermatology & Skin

El Paso, TX

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Jana Simpson, MD
El Paso Dermatology & Skin
(10 Reviews)
> Get Phone Number & Directions
1501 Arizona Ave Ste 1A El Paso, TX 79902
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Consumer Feedback

(10 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
4.5 star average for Recommended
Dr. Janna Simpson came highly recommended and so I was excited to set up a relationship with her and her staff....WRONG!
where to start? I entered the very crowded waiting room and made my way to the front where the staff was otherwise busy and so I signed in and sat down. They were very prompt to make sure they took all of my insurance info but there was absolutely no acknowledgement of me as a person. The wait wasn't too bad and so I thot, well, the front staff is just busy, I am sure that the back staff and doctor will be different since I am a new patient....WRONG again!...The gal who took me to the back (a tech? nurse?)...I have no idea because she did not introduce herself or ask who I was apart from acknowledging that I was indeed the next patient. Again I thot, well, that is just her personality, she is busy. Well, I don't know what it was all about, but after she proceeded to start asking me questions, she excused herself and left, came back, left again and then with no warning or apology for the abruptness, a stranger (who I guess was also staff..perhaps a nurse, but I don't know because she didn't bother to introduce herself either) opened the door, walked in, issued some directions and left...without even knocking before she opened the door. Again I thot, well, she must be busy and after all, I don't have a life-threatening condition, so I am sure she must have other more crucial things to be attending to....at least I am sure that the doctor will appropriately introduce herself,... WRONG for the third time! ....when she came in, she did not introduce herself, nor really ask anything except to verify my answers and tell me to lie down for the exam. I think I was "seen" by the doctor (if you can call it that) for 5 min...10 min. tops. Well, in baseball they say "3 strikes and you're out"....I say three " WRONG'S" and I will not be returning to this doctor. (funny thing, I picked her because I felt more comfortable with a female doctor)....I will be most gladly returning to my previous doctor (who is male) who is caring, professional, has a professional staff and treats me like an individual, not a name on a paper.
by disappointed xxx.xxx.43.199
October 04, 2014
All of my questions were answered, the staff was friendly and helpful. I was completely satisfied with my procedure.
by Ernie xxx.xxx.160.141
August 16, 2012
Was this dermatologist friendly?
Extremely Friendly
by Anonymous
February 16, 2012
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous
February 14, 2012
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Does this provider remember you by name?
Sometimes, but not always
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
by Anonymous
December 19, 2011
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Do you feel that you could have received better service somewhere else?
No, I don't think so
by Anonymous
December 16, 2011
Did this provider rush your appointment?
No
Was the waiting area spacious?
No, it was rather cramped
by Anonymous
December 02, 2011
Was this provider late to your appointments?
No, they were on time
Would you recommend this dermatologist to others?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Are you going to visit this provider again?
Without a doubt!
by Anonymous
September 06, 2011
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
by Anonymous
August 23, 2011
They never left me for an extended period of time and I never felt ignored. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time.
by Jennifer
July 22, 2011
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Map and Directions
1501 Arizona Ave Ste 1A, El Paso, TX 79902