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Shawn Nelson, MD

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Shawn Nelson, MD
Mountain Empire Neurological
(9 Reviews)
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3183 W State St Ste 1201 Bristol, TN 37620
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Consumer Feedback

(9 Reviews)
Service
3.5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
My daughter developed nocturnal generalized tonic clonic seizures at age 19 in college. She saw this doctor when she came home a few short weeks later. She complained that her medication made her feel “sleepy all the time” and that she didn’t think she needed to take the medication even though she was continuing to have seizures. He ignored these “red flags” and did not address her concerns with education about SUDEP and the potential life-and-death consequences of noncompliance even though she was at high risk due to multiple risk factors, three of which could have been eliminated altogether if we had only known!! She was very active, playing on 4 soccer teams at the time of her shocking and completely unexpected sudden death 11 days after her 27th birthday. The average age of death is 26! She needed continuous nighttime monitoring with a roommate, seizure alert dog or movement monitor but we were never even aware that she could die in her sleep. At that time she could not have been in a more unsafe situation as her room was in the downstairs apartment of a townhouse two floors below her 3 housemates. She cruelly died alone in this apartment since no one could hear her in distress and come to her aid. She might only have needed to be turned over since she died facedown in bed as ~70% of SUDEP victims do. She was found dead in her bed the next day after a welfare check was requested by her employer after she did not show up for work and was not answering her phone. Regardless of risk level ALL patients at any risk of SUDEP and caregivers MUST know this to prevent these senseless deaths. Cochrane medical guidelines for the treatment of epilepsy have recommended this education since 2017 but ~90+% never discuss the risk with their patients and the few that do are not consistent in doing so. Research is showing that -~80% of these deaths are AVOIDABLE!! I am convinced that if someone had been with her or could have only heard her in distress, she would be alive today. It was immoral and deplorable that we did not know about SUDEP. My daughter was an accomplished academic and athlete who had been skipping doses of her medication only because she was playing on 4 soccer teams and the side effects affected her energy level. She would NEVER have risked her LIFE by not taking her medication consistently had she been properly educated about her condition!!. She had a very bright future and was planning on applying to law school. She had worked so hard and achieved much in her 27 years but was essentially a “sacrificial lamb” since not one of her doctors cared enough about whether she lived or died to educate her fully about her condition and, especially, SUDEP. Her death was so shocking and catastrophic we were completely destroyed as a family along with her many friends and colleagues. What happened to her was shameful and immoral and should never happen to anyone but thousands of, mostly, young adults and children die every single year simply because doctors don’t want to discuss SUDEP with their patients. Common excuses are that the patient might become depressed or anxious, both of which can be treated. DEATH CANNOT!! The problem is so widespread that in 2022, NY became the first state in the country to mandate SUDEP education to all patients at risk. A father who also lost his only daughter at a similar age was able to get the legislation passed which is what I am trying to do in my state. It is pathetic that doctors would have to be ordered to do what they should be doing routinely but this is absolutely the case.
by Amy G. xxx.xxx.212.176
November 19, 2023
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
Was the waiting area spacious?
Yes
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
by Carol xxx.xxx.132.19
December 01, 2013
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Was this provider's staff friendly?
Yes
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous xxx.xxx.72.123
September 16, 2013
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Do you feel that you could have received better service somewhere else?
No, I don't think so
Were you able to relax during your appointment?
Yes, I was completely at ease
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Does this provider offer any coupons, discounts or promotions?
Yes
by robert heath xxx.xxx.135.34
February 20, 2013
Was this provider late to your appointments?
No, they were on time
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by Anonymous xxx.xxx.93.2
December 31, 2012
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous xxx.xxx.241.51
March 15, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.170.179
March 13, 2012
Does this provider welcome questions?
No, They dismissed my questions as unimportant
Did they follow up with you after your appointment?
No, but they said they were going to!
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Did this provider have reasonable prices?
They were decent, but not very affordable
by Anonymous
November 21, 2011
Does this provider always put the customer first?
Yes, they always put customers first
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
by Anonymous
April 04, 2011
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Map and Directions
3183 W State St Ste 1201, Bristol, TN 37620