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Isa Velez, MD

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Isa Velez, MD
Just For US
(23 Reviews)
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301 S 8th St Ste 2L Philadelphia, PA 19106
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Consumer Feedback

(23 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Dr. Valez is AWESOME. She is compassionate, non judgmental and patient. I LOVE HER professionalism and her nurturing attitude. I sent LOTS of people to her that she doesn't even know about and they ALL sing her reviews!! I will be with her until she retires and hopefully by then I will no longer need to see a gyn because we both will be too old! Can't say enough about her! Wish there were MORE stars to rate her with! Too bad she no longer delivers babies, what a treat that was! She even sung happy birthday to my newborn as he was being delivered and gave my entire delivery room glasses of Sparkling apple cider! It was a BEAUTIFUL, MEMORABLE and SUPER SPECIAL delivery for which I am grateful!
by Rene G xxx.xxx.18.219
April 28, 2015
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Does this OBGYN use current and safe equipment?
Fairly current
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Was this provider friendly?
Polite Enough
by Anonymous xxx.xxx.133.230
October 24, 2013
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Was this provider friendly?
Very! The most welcoming office I've visited!
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did this OBGYN thoroughly review your medical history before examining you?
Yes, they were extremely thorough
by Naomi Clarke xxx.xxx.243.100
September 12, 2013
Did this OBGYN treat you with respect?
Yes, they went above and beyond
Is this business handicap-accessible?
Yes, it was handicap-accessible
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
by Anonymous xxx.xxx.80.39
August 29, 2013
I cannot believe how unprofessional Dr. Velez's office is! I had been going to her for years, but stopped due to absurdly long wait times and the ignorance of the "ladies" who run her office. I went back two years ago after I was diagnosed with fibroids since my gynecologist at that time did not seem to be taking the issue seriously. The moment I went back to Velez, I was reminded of why I stopped going to her in the first place. In addition to still having to sit in her waiting area for over 45 minutes before being seen, her office was still being ran by what appear to be recent high school grads who have no clue what they are doing. (During my last appointment they forgot I was even there, and when I went in to see why I was the only one still sitting in the waiting room, I realized that I was interrupting Velez scold her staff about everything they are doing wrong, as if SHE is not the one responsible for hiring and training them.) I let Velez perform my myomectomy because despite the ignorance going on in her office, I knew she knew what she was doing as a doctor. But since my surgery two years ago, I have not been able to see her for follow-ups to get her opinion on how I've been doing or to discuss other issues that I am still experiencing since my surgery. I know she has hundreds of patients, but you would think that she would at least show enough patient care to follow up with someone who has undergone such a serious procedure and not send some office aide to perform an annual exam (my final straw) on someone with a history of gynecological issues. I decided I could no longer take the craziness and switched to a new doctor. When I called Velez's office to retrieve my records they could not find them (!). I was floored and interrogated the person on the phone about the type of system they have that doesn't allow them to locate the chart of a patient who was just seen less than two months prior. I know for a fact that Velez's lack of quality employees comes from her hiring outside of the Pennsylvania Hospital system, which cuts wage costs to her office. With hiring these low-grade employees to run her office comes a despicable lack of knowledge on the basics, such as phone etiquette and the ability to answer simple questions like, "Where are my records?" If Velez insists on hiring from transition homes and welfare-to-work programs, she should at least have the acumen to train them on how to run her office efficiently and professionally. Her lack of doing so truly gives the impression that she does not care. I honestly wish someone would shut Velez's office down for a while and force her to clean up her act. And speaking of cleaning, her office looks like it hasn't been cleaned in months. That, too, makes me very uneasy about going there, and leave me to doubt whether her staff exercise proper hygiene and hazardous waste disposal practices. It's a shame that a doctor with her skill set runs an office that is in such a shambles. And to think, I've recommended women I know with fibroid issues to her. Never again!
by Anonymous xxx.xxx.128.70
June 18, 2013
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Were the waiting room chairs comfortable at this provider's office?
Not really
by F Woodson xxx.xxx.20.137
January 28, 2013
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Did this OBGYN fully explain your treatment's risks and benefits?
Yes, in-depth
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by Anonymous xxx.xxx.191.239
January 02, 2013
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Was this provider friendly?
Very! The most welcoming office I've visited!
Did you experience unnecessary pain during your visit?
No
by DANIELLE DUSSINGER xxx.xxx.64.246
December 12, 2012
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did this provider wear an obnoxious cologne?
Not at all, their cologne smelled great
by Anonymous xxx.xxx.16.122
December 10, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.64.166
August 15, 2012
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Map and Directions
301 S 8th St Ste 2L, Philadelphia, PA 19106