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Michael Springer, MD

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Michael Springer, MD
North Shore Gastroenterology
(12 Reviews)
> Get Phone Number & Directions
850 Columbia Rd Ste 200 Westlake, OH 44145
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Consumer Feedback

(12 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4.5 star average for Recommended
My experience with Dr. Michael Springer has been awful. I have an IBS condition that is associated with a lot of pain. I have been in the emergency and I was told there that when I am in pain, that is the time that the gastro-specialist should see me. I have seen Dr. Springer once and none of the medication that he prescribed to me has worked. I was in great pain and tried to schedule an emergency appointment but his secretary Duffy wouldn't schedule it for me. She kept telling me to go to the emergency and that there was nothing that she could do for me. She would give me an appointment which was almost a month in advance. I tried to call and complain and every phone call was directed to her. I got fed up with the whole thing and I told her that I was going to give the doctor bad reviews in the internet and made sure that I mentioned her name as well. She immediately accused me of threatening her and said that she was going to talk to her lawyer. I clearly didn’t threaten her and that is very easy for them to prove because the clinic has the ability to record conversations. After a couple of weeks I got a letter signed electronically by Dr. Springer banning me to use their facility and services due to my threatening nature of the conversation with his employees. This is pathetic and his secretary should be ashamed of herself for lying in such an unscrupulous way. Try voiding seeing this doctor or dealing with this lady (Daffy) if you can.
by depasan xxx.xxx.203.212
September 27, 2014
Would you recommend this doctor to others?
Yes
Were the waiting room chairs comfortable at this doctor's office?
Yes
Was this doctor's staff friendly?
Yes
Did this doctor answer all of your questions?
Yes
Does this provider maintain a professional appearance?
Yes
by Anonymous xxx.xxx.209.187
August 28, 2014
Dr. Springer is top notch, taking time to answer questions and explain everything.
by WVS xxx.xxx.4.252
January 07, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.187.194
July 10, 2012
Does this provider promptly return your phone calls?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous
January 18, 2012
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
by Anonymous
January 17, 2012
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
Did this provider rush your appointment?
No
Would you refer this provider to a family or friend?
Yes
Were you able to relax during your appointment?
Yes
by Anonymous
January 13, 2012
Do you feel that you could have received better service somewhere else?
No, I don't think so
Was the waiting area spacious?
Yes
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Was this provider's office too cold?
No, it was fine
by Anonymous
January 04, 2012
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Was this provider's office too loud?
No, it wasn't too loud
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Anonymous
December 18, 2011
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Was this provider's office clean?
Yes everything was neat and sterile
by Anonymous
October 30, 2011
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Map and Directions
850 Columbia Rd Ste 200, Westlake, OH 44145