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Stephen Hellems, MD

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Stephen Hellems, MD
Unity Internal Medicine at Long Pond
(15 Reviews)
> Get Phone Number & Directions
1561 Long Pond Rd Suite 303 Rochester, NY 14626
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Consumer Feedback

(15 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
Value
3 star average for Value
Dr. Hellems is truly compassionate and patient with his patients. He takes the time and answers all questions and concerns. I would highly recommend him esp for older folks and folks with multiple Heath issues. Also, it's nice to have a doctor who makes hospital visits and oversees the care to ensure the best care possible!
by Kelly xxx.xxx.64.233
December 03, 2014
Was this doctor's staff friendly?
Yes, they went above and beyond
Was this doctor friendly?
Extremely Friendly
Did you leave the office feeling satisfied with your visit?
Completely!
Did this doctor answer all of your questions?
Every question I had was answered thoroughly
Did you feel like this provider's office was sufficiently staffed?
Yes
by Anonymous xxx.xxx.143.100
May 27, 2014
Were the waiting room chairs comfortable at this provider's office?
They were average
Did this provider listen to your input and concerns?
Yes
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Did you experience unnecessary pain during your visit?
No
by Anonymous xxx.xxx.21.255
January 07, 2014
Were you able to relax during your appointment?
Yes, I was completely at ease
Was this provider friendly?
Polite Enough
Did this provider seem up-to-date with the current advancements in their field?
Yes
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Does this provider welcome questions?
Yes, they don't mind answering my questions
by Anonymous xxx.xxx.98.183
December 05, 2013
I have been going to this doctor for several years. The office is spacious, well run, and peaceful.
However, I do have concerns about one of the physicians. He does not seem to remember my issues from one visit to the next. The main concern that I brought forward one visit didn't seem to be recorded. When I followed up a few months later, he acted like it was the first time he heard about the issue. Isn't this stuff recorded in the notes and reviewed before opening the door to the exam room?
I had a weight loss of about 10 lbs, which he congratulated me on and then wanted to fist bump me. (Really? I'm a 50+ yr. old woman. Don't fist bump me; it's immature.) He should have asked if I was trying to loose the weight, because the weight loss was part of the concern I have. In the midst of the confusion about him not remembering the main concern and that this was a follow-up visit, I forgot to mention the weight loss was part of the problem.
I know I'm one of 10-15 patients in their day, but they are THE only doctor I see every 2-6 months about a health issue that affects me on a daily basis. This is my life and well-being we're talking about. PLEASE, get it right!
by anonymous xxx.xxx.163.9
September 06, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
by ima xxx.xxx.231.21
July 03, 2012
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Was the waiting area spacious?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous
February 15, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
by Anonymous
January 22, 2012
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Does this provider treat every client equally?
Sometimes, but not all the time
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Would you refer this provider to a family or friend?
No, I wasn't impressed
Was this provider's staff friendly?
Friendly Enough
by Anonymous
January 21, 2012
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Did you experience unnecessary pain during your visit?
A little, but it was bearable
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Did this provider's staff seem to respect him/her?
No, it was obvious the staff didn't think he/she was qualified
by Anonymous
November 29, 2011
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Map and Directions
1561 Long Pond Rd Suite 303, Rochester, NY 14626