Reviews for Charles Sturges, MD in Catskill, NY

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Would you recommend this doctor to others?

I Already Have

Was this doctor friendly?

Yes

Was this doctor's staff friendly?

Yes

Does this doctor use current and safe equipment?

Yes; the equipment is very advanced!

Does this provider welcome questions?

Absolutely

by Anonymous xxx.xxx.107.134

April 11, 2014

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I called two months ago to see if Dr. Sturges was accepting new patients. I was told that he was, so I asked for an appointment. I was asked a series of standard questions about my insurance and reason for seeking an appointment. I explained that I was new to the area, and needed a primary care physician. Additionally, I explained, I’ve been having some lower back pain that I would like to have looked at; and would be interested in exploring the possibility of having my ADHD medication prescribed by my pcp (rather than the expensive, out of network psych I currently see) since my dosage has already been sorted out. I was then told that Dr. Sturges was no longer prescribing serious pain medications or accepting worker’s comp cases. I thought this was a little strange, but I explained that this would not be a problem, since I have no interest pain medication and no reason for a worker’s comp case. I was given an appointment time and date; but when called the day before my appointment to confirm, the office had no record of my appointment or our previous conversation. After a pretty half-hearted apology, I was told that I would have to wait three weeks for another appointment. I again answered the same series of questions that I had answered during the first conversation.

After exploring some other options, I called back a third time to make an appointment. I answered the same questions and heard the same disclaimers a 3rd time. Then I was passed onto another person who repeated the questions and disclaimers for the 4th time. I was told that someone would be in touch with me to schedule my appointment. No one ever called.

This morning, after another two weeks, I called again. I explained the situation and was told (again) that there was no record of me ever having called. I responded to the same questions and disclaimers for the 5th time. THIS time I was told that Dr. Sturges had rejected me as a patient – basically because my visit had to do with back pain and “psychiatric issues.”

As a result of this ridiculous runaround and since I didn’t make an appt with someone else, because I (foolishly) hoped that it would eventually all get sorted out – my back pain has gone two more months without being addressed, and I am now totally out of ADHD medication.

When I shared my concerns with the woman on the phone I was basically silenced with a terse apology and a defensive explanation about how the woman responsible had been let go.

I would avoid this office if at all possible. The staff seems unprofessional and unkind; and their policy, it seems, is to reject people in need when there is concern that their conditions might pose complications for Dr. Sturges.

by Rufus xxx.xxx.55.249

August 06, 2013

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I have confidence in the physician, but the office staff has confidentiality issues. Patient concerns are discussed at the front desk with and without the patient present. The secretaries, who are not nurses, dispense medical advice, and deliver test results. This physician has stopped doing immunizations; rather sends patents to public health, where they have to pay for those that their insurance would cover if done by him. Lately, the staff will not schedule urgent visits, instead, place you on a waiting list for future openings, without asking any sort of triage questions. He does answer any questions, and spends as much time as needed when you are there. I have been concerned about the change in providing immunizations and the long wait for treating an obvious illness, even when fever and pain are present. This appears to be a new development in this practice.

by Patsy xxx.xxx.192.158

June 27, 2013

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Does this provider have helpful information available online?

Yes

Would you recommend this internist to others?

I Already Have

Did this provider prominently display their diplomas or business license?

Yes

Did this provider ever postpone your appointment?

No, they never postpone my appointment

Did this provider have reasonable prices?

Absolutely!

by Marsha Berg xxx.xxx.229.74

December 02, 2012

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Did this provider's staff seem to respect him/her?

Definitely! They staff spoke very highly of him/her

Does this provider treat their staff well?

Yes, they treat their staff with respect

Were you able to get answers to simple questions from this provider without scheduling an appointment?

Yes

Was this provider sympathetic to your situation?

Yes, they were sympathetic and caring

How would you compare this provider to others in his/her field that you have visited?

There is no comparison!

by Anonymous

January 05, 2012

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Did this provider wear an obnoxious cologne?

Not at all, their cologne smelled great

Does this provider offer flexible appointment times?

Absolutely! I never have a problem!

Did a staff member acknowledge or greet you when you entered?

Immediately! They gave me a friendly greeting as soon as I walked in

Does this provider always take that extra step to make you feel special?

Absolutely, they always make me feel like I'm their only patient.

by Anonymous

July 10, 2011

Charles Sturges, MD

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