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Nancy Deacon, DO

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Nancy Deacon, DO
Shore Touch Pediatrics, LLC
(8 Reviews)
> Get Phone Number & Directions
600 Mule Road, Suite 10 Toms River, NJ 08757
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Consumer Feedback

(8 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
I met Dr.Deacon at Jersey Shore University Medical Center after giving birth to my daughter. She was going to be away for a conference and we were kind of sad that our baby wouldn't be having her first visit with Dr. Deacon. While the dr was away our daughter began seeing another dr for her few few visits. This dr was great on the first two visits, shortly after, his true colors began to shine through and we found him a bit too rough for our baby. Now we are with Dr. Deacon and I love taking my daughter to her. The dr is so kind, knowledgeable and tender with my baby and myself as well.
by Elizabeth Ann Sidhom xxx.xxx.3.146
June 20, 2014
Was this doctor friendly?
Extremely Friendly
Would you recommend this doctor to others?
I Already Have
Did this doctor answer all of your questions?
Every question I had was answered thoroughly
Was this doctor's staff friendly?
Yes, they went above and beyond
Were the restrooms well-stocked at this provider's office?
Somewhat
by Anonymous xxx.xxx.171.76
April 01, 2014
Does the pediatrician interact with both you and your child during appointments?
Absolutely! They respect my child's individuality and always address both of us
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
by Anonymous xxx.xxx.134.141
October 15, 2013
Did this provider have reasonable prices?
They were decent, but not very affordable
Did this provider answer all of your questions?
No, I left confused and frustrated
Did the pediatrician ever make you feel uncomfortable or stupid for asking for additional details?
No, they didn't make me feel uncomfortable or stupid
Was this provider's staff friendly?
Not Really
Was this provider late to your appointments?
Yes, it ruined my schedule for the entire day
by Anonymous xxx.xxx.164.220
October 14, 2013
My problem was not with Dr Deacon herself, but with the awful front desk staff. The receptionist is rude, argumentative, uncooperative, and down-right unprofessional. She acts like it is a hassle to make appointments, when quite frankly, that IS her job. If I had a question for the Dr. regarding the health of my children, I was made to feel like I was a bother. She refused to fax any forms or even call in prescriptions at times. Instead, this receptionist insisted that we pick them up at the front desk which is a huge problem when you have sick children. It got to the point that I dreaded calling the office for any reason, because I knew I had to gear up for a confrontation. This woman should be fired! We reluctantly switched doctors due to this issue. It is a shame because we loved Dr. Deacon and all of the nurses too! I just grew weary of having to deal with this individual's nonsense every time I had to call the office, which with multiple school-age children, is quite often.
by Another former patient annoyed with front desk xxx.xxx.87.175
August 21, 2013
Does the pediatrician over-treat your child for simple ailments?
Not at all! They give my child exactly what he/she needs
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Do you trust this pediatrician to always have your child's best interest in mind?
Yes, I trust them
by Anonymous xxx.xxx.30.197
July 22, 2013
The pediatrician is fine. She is great with the kid, though a little dry with the parents. I felt that she was not always the most sympathetic with mothers, and sometimes a bit judgemental, but overall not that bad. It is her front desk that ruins everything. They are argumentative, and often misinformed. They make up things as they go along. Granted, I was argumentative on the phone due to my frustration with the feeling I was getting treatment that was different from before because of my loss of insurance. I did not appreciate that I was punished for that. I called back accidentally instead of who I wanted to be the new pediatrician, and found that if I went in uninsured, instead of being a patient before who lost insurance, they were more understanding and more willing to work with me financially. I don't understand why the change in prices was so significant. I also don't undersand why they felt they could treat me differently when I lost my insurance. The front desk should all be fired and new front staff in. There used to be a gentleman at the front desk that was much more understanding than the current staff. I believe that when the women who currently work there took over, the facility lost a lot of appeal.
by Annoyed Former Patient xxx.xxx.136.144
November 27, 2012
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Was this pediatrician friendly?
Yes
Does the pediatrician interact with both you and your child during appointments?
Yes, they interacted with both of us
Does this provider remember you by name?
Sometimes, but not always
by Anonymous
July 01, 2011
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Map and Directions
600 Mule Road, Suite 10, Toms River, NJ 08757