Absolutely terrible service. Appointments mean nothing at Sexton's. I made an appointment to see the dentist. Only to arrive and be told that the dentist wouldn't be taking any more patients for the d ay despite my appointment. So I made an appointment for the next week. Only to get there and have to wait 2 hours before I was called in despite having an appointment. Then I was told the dentist was not able to perform the task. The excuse being only the dentist from the prior week was able to do this . Terrible, Terrible service, don't waste your time. They treat people terribly.
My husband when to this place for dentures When we paid they had him sign that you can't have money back for any reason now we see the reason for this We look at the BBB site people hav e the same experience we did. And because they sign this BBB couldn't help none I read were resolved. My husbands set didn't fit and the people are rude and try to tell you that is how they are supposed to be even when my husband has had dentures for years They say they won't fit the same, With a New mold I feel they should fit better I'm told now they have dentures pre-made and heat them and press in your mold They tried to make a second upper for him bottoms are not great And move, the tops first had a large space in his mouth between pallet and dentures Second uppers he couldn't put in because the uppers are to long and gaged him.He was told to keep them in and get used to them. He told them and showed them that he can't because they gag him. He was told that's the way it is , or do you just want us to through them away. He took them home and tried several times to to put them in , he can't because they gag him. The Florence office said its like a old shoe you will not get a good fit like the old ones He expected a better fit paying for the best set they sold.You would expect them to fit well because of a fresh impression . The best answer they could give was O-well. And not a worthless set that we feel we were taken for we paid $480.00 I had x rays done they cut into my mouth and the girl said this was her first time with this machine.
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