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Susquehanna Oral & Maxillofacial Surgery

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Susquehanna Oral & Maxillofacial Surgery
Susquehanna Oral & Maxillofacial Surgery
(8 Reviews)
> Get Phone Number & Directions
2251 Eastern Blvd Suite 102 York, PA 17402
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Consumer Feedback

(8 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Recommended
4 star average for Recommended
Was referred to Susquehanna Oral Surgery by my primary dentist for extraction of four wisdom teeth and a broken molar. As an adult patient they knew I would be a tough case. The consultation went well, and the surgery was scheduled for two weeks later. At the time of the consultation, I was given a not-to-exceed estimate based on a 2-hour surgery. Being a tough case, they wanted to block two hours and was told anesthesia would be billed by the minute used, and it would be less. The day of the surgery I arrived at the center when instructed and went through the pre-surgery screening. Before proceeding I was told I must be in advance. Although I don’t feel it was fair to pay off an NTE estimate I agreed. I intended to pay for all charges with an HSA debit card anyway. My HSA debit card and then my main checking debit both declined for some reason although there was adequate money in both accounts! I communicated I could pay by check and was told they would only accept a certified check from a bank. This office is almost an hour from my residence. Our entire dialogue was conducted at the main front desk with other patients around. I have never felt so embarrassed in my adult life and feel the staff handled the situation very unprofessional. They were also very rude. I am not even sure if charging very services upfront without knowing the actual price is legal for one, but the way they made me feel regarding payment was completely inappropriate and uncalled for. Beware using this firm.
by Robb xxx.xxx.33.115
December 03, 2022
Was referred to Susquehanna Oral Surgery by my primary dentist for extraction of four wisdom teeth and a broken molar. As an adult patient they knew I would be a tough case. The consultation went well, and the surgery was scheduled for two weeks later. At the time of the consultation, I was given a not-to-exceed estimate based on a 2-hour surgery. Being a tough case, they wanted to block two hours and was told anesthesia would be billed by the minute used, and it would be less. The day of the surgery I arrived at the center when instructed and went through the pre-surgery screening. Before proceeding I was told I must be in advance. Although I don’t feel it was fair to pay off an NTE estimate I agreed. I intended to pay for all charges with an HSA debit card anyway. My HSA debit card and then my main checking debit both declined for some reason although there was adequate money in both accounts! I communicated I could pay by check and was told they would only accept a certified check from a bank. This office is almost an hour from my residence. Our entire dialogue was conducted at the main front desk with other patients around. I have never felt so embarrassed in my adult life and feel the staff handled the situation very unprofessional. They were also very rude. I am not even sure if charging very services upfront without knowing the actual price is legal for one, but the way they made me feel regarding payment was completely inappropriate and uncalled for. Beware using this firm.
by Robb xxx.xxx.173.202
May 25, 2022
I took my 6 year old daughter there to have a baby tooth extracted. Although there was a lot of waiting, the entire staff was very nice and caring. They made something that could have really scared my daughter into nothing. My daughter was not scared at all! That's what matters most.
by Misty xxx.xxx.59.105
August 24, 2016
Went to office for broken crown removal and consultation for dental implant. Took 1 hour to go over all the scare tactics and why you should get more than local anesthesia (and then the extra uncovered meds that are required with that). But, the actual dentist took less than 4 min. and looked in me mouth from the other side of the desk without any light or mirror. I was then billed for a "comprehensive oral exam," and the broken crown was still in my mouth! Nicely appointed office, stand-offish staff.
by Peggy xxx.xxx.33.75
December 28, 2014
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.166.73
February 22, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous xxx.xxx.14.242
January 15, 2012
Was this provider's staff friendly?
Yes
Were you able to relax during your appointment?
Yes
Does this provider always put the customer first?
Yes, they always put customers first
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
by Anonymous
December 27, 2011
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
by Anonymous
November 06, 2011
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Map and Directions
2251 Eastern Blvd Suite 102, York, PA 17402