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Samuel J Higdon DDS

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Samuel J Higdon DDS
Samuel J Higdon DDS
(8 Reviews)
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2250 Northwest Flanders Street Portland, OR 97210
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Consumer Feedback

(8 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3 star average for Staff
Recommended
1.5 star average for Recommended
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
by Anonymous xxx.xxx.227.144
April 24, 2013
Were you able to relax during your appointment?
Yes
by Anonymous xxx.xxx.245.15
April 09, 2013
Did this dentist answer all of your questions?
Every question I had was answered thoroughly
Was it easy to find parking at this provider's office?
Yes, it was convenient
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
by Anonymous xxx.xxx.131.132
October 04, 2012
They ignored my questions and my appointment seemed rushed. Their staff was not friendly at all, I didn't feel welcome there. They didn't help me as much as I was hoping and didn't answer all my questions.

Wow, this dentist was so rude to me, he got so angry and annoyed when I was answering a question of his but he claimed it's not what he asked and that I'd already said enough when I said yes/no. Apparently adding detail was not allowed. He snapped at his assistant too, made me feel so uncomfortable. The receptionist at the time, was a really mean larger man. He claimed that I had missed an appointment and refused to let me come back for a follow up after the physical therapy. But that was untrue! Anyway, I was OK with being barred from there because the whole experience was miserable.
by Wendy xxx.xxx.247.121
August 23, 2012
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Not if my life depended on it
Did this provider rush your appointment?
Yes, I barely had any time to ask questions
by Anonymous xxx.xxx.111.135
June 01, 2012
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Have the fillings, crowns, or veneers you've received lasted?
Yes, they lasted as long as they were supposed to
by Anonymous
November 14, 2011
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did this provider listen to your input and concerns?
Yes
by Anonymous
June 30, 2011
His fees for services are very high and he is not a preferred provider, so he is able to charge whatever he wants.

Also, I initially received an invoice with interest charges. I called to state that I was not aware interest would be charged and was told that the interest was reversed farther down on the bill and that I was not being charged, which was true.

Due to an issue with my insurance company, all the claims through his office were being reprocessed, so I did not know what amount I needed to pay. I communicated that to Dr. Higdon's receptionist and he never said I needed to make a payment or interest would be charged. The next bills I received showed I was being charged interest. I talked to Dr. Higdon's receptionist and explained that I was previously told I was not being charged interest. He was very rude and said I could not expect to not pay interest when it has been outstanding for a long time. I explained again that I did not know what amount to pay because many claims were being re-processed and therefore the balance owing was going to be less (at that the claims were still be processed). He refused to take the interest off. After talking to my insurance company to try determine the status again, I called Dr. Higdon's office to try to make a payment. There was no answer. I left a message stating I wanted to make a payment over the phone. No one called me back. Two weeks later I called and left another message stating I had called before to make a payment and not received a call back. Still no call. I called today and when I identified myself, his receptionist said, "Oh there you are!" I asked what that meant and was told he was going to call me, but lost my note. Not sure why he did not look in my file for the number. Anyway, I asked for the balance owing and gave him my credit card information. Then I told him I wanted to make sure I was not being charged interest for the last month while I was waiting for them to call me back. He said, "We are not going to go over that again! I told you before that you cannot expect us not to charge interest on a balance that has been due for that long. I tried to explain to him that I had called a month ago to make the payment and that I should not have to pay interest from that point forward and he said, "You blew it! You blew it!" I said, "What do you mean I blew it?" He said, "The amount I quoted you did not include the interest, because I had written if off. Now I am going to add it back in." I told him he was very unprofessional. He said, "I guess I have some growing up to do!" I asked to talk to Dr. Higdon and he said he was busy.

It is a strange office. I'm not sure what is going on between the doctor and his receptionist, but something is strange there. The receptionist is very unprofessional and rude. I recommend you find a different office to go to if at all possible! VERY STRANGE!!
by TWOvercharged
September 28, 2009
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Map and Directions
2250 Northwest Flanders Street, Portland, OR 97210