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Donald F Bowen DDS & Associates Inc

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Donald F Bowen DDS & Associates Inc
Donald F Bowen DDS & Associates Inc
(14 Reviews)
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2575 West Broad Street Columbus, OH 43204
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Consumer Feedback

(14 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
I GOT DENTURES 7YRS.AGO AND THEY HAVE NEVER BEEN RIGHT. I HAVE HAD THEM LINED TO MANY TIMES TO COUNT. I CANNOT EVEN WEAR THE BOTTOM DENTURES. NOW THE TOP DENTURES ARE HURTING ME. MY RECMENDATION IS FINE A REALLY GOOD DENTIST, BEFORE MAKING YOUR FINAL CHOICE.
by WILLIAM xxx.xxx.6.93
April 05, 2018
Be was very professional. And his staff was very helpful.
by Sandra Grays xxx.xxx.185.229
January 15, 2018
Wonderful staff, best dentist in town.
by V xxx.xxx.136.245
July 10, 2017
They were too rough and broke my tooth in half.
by Mini xxx.xxx.89.96
December 02, 2016
Today 11/19/2014 I went to this office per my 9:30 appointment to be fitted for my upper dentures.
Short history:
10/14/2014 I went to this office because I was having a tooth ache. At that time I was told, based on additional medical information that I had provided and the fact that my mouth was "full of infection", the best thing for me would be to have all of my upper teeth pulled. Which they did that same day as well as additional work on my bottom teeth that needed to be done. At this time I was told that it would take anywhere from 2-6 weeks to get the approval from the insurance company.
10/29//2014 I contacted this office just to see if by chance they had received the authorization for my upper dentures. Karen said no they had not received it.
11/4/2014 I contacted the office again hoping that maybe they had received the required approval. Again Karen said that they had not received anything from the insurance company.
11/11/2014 I contacted the number on the back of my insurance card and inquired as to the status of the authorization. The person I spoke with said that it was approved and that the letter was going out to them. She gave me the approval number. I explained to her why it was so important to me to get this done as soon as possible and she asked how long I had been waiting and I told her I had had them pulled on 10/14/2014 and I understood that it could take 2-6 weeks for the approval but because I was facing upcoming treatments for breast cancer I was hoping that would not take so long. She explained to me that they had just received the request from the dentist office on 11/7/2014 and that normal processing time was approximately 5 days.
11/11/2014 I also called and spoke with Karen and scheduled my appointment on 11/14/2014 to be fitted for my top dentures.
11/14/2014 I was not feeling well and had to cancel this appointment. It was rescheduled for today 11/19/2014 at 9:30 a.m.
11/19/2014 I arrived at the office and checked in with Karen. I sat in the waiting room for an 11/2 hrs waiting to see the dentist. During that time they had taken two walk in clients ahead of me. I asked Karen about this and she explained that even though they had signed in as "walk ins" they actually had an appointment. So I sat back down and waited until after 11 a.m. before I was called to go back to the exam room. Once I was in the room I was told that they could not fit me for my dentures today because there was still work that needed to be done on my bottom teeth first. I asked why I had done been told this when I made the appointment? I told them that I had taken the initiative contacted the insurance company in order to help expedite this fitting. Again I explained the urgency to get this done due to upcoming chemo and radiation treatments for breast cancer. I emphatically told her I wanted to be fitted today. Then Karen told me that I had to have a hard copy of the approval letter. I contact the insurance company and the representative offered to provide her the information for the approval as well as a website where you could see the approval letter and print it if needed. Karen refused to talk the insurance company on my phone, refused to access the website and view the approval as well as refusing to contact their main office to see if they had received it. At that time she told the friend that was with me that I was not allowed back at this office and handed her a business card with the other office address on it. The office on West Broad St is literally 2 minutes from my house and the other office on East Broad St is approximately 20-25 minutes from my house. Is it just me or does anyone else see a problem with this????? This who situation could have been avoided had they set the correct expectations and communicated with me, the insurance company and their main office. I like two of the dentist at this location but the office staff has no idea what the words "CUSTOMER SERVICE" mean.

Very Dissatisfied Patient
by Very Dissatisfied Paient xxx.xxx.100.57
November 19, 2014
Are you going to visit this provider again?
Sure
Would you recommend this dentist to others?
Yes
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
by Anonymous xxx.xxx.169.145
October 03, 2013
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.106.50
May 03, 2013
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Were you able to relax during your appointment?
Not really, I was a little uneasy
Was it easy to make an appointment with this provider?
No, it took a while
by Anonymous xxx.xxx.115.65
March 13, 2013
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.24.211
August 24, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by candice xxx.xxx.206.151
February 23, 2012
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Map and Directions
2575 West Broad Street, Columbus, OH 43204