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Lockport Family Dental Care PLLC

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Lockport Family Dental Care PLLC
Lockport Family Dental Care PLLC
(8 Reviews)
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120 East Avenue Lockport, NY 14094
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Consumer Feedback

(8 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
4 star average for Recommended
I was happy that I got in for a follow-up appointment However, had I not made the appointment, there never would have been one. They briefly explained my dental procedure to me, but I wish they had given me more information. The staff are friendly but during my last visit the dentist constantly complained how the insurance company doesn't pay him enough. Now my insurance company has denied me services that I need to have done due to the dentist submitting false requests.
by toothless xxx.xxx.252.3
October 12, 2013
Are you going to visit this provider again?
Not if my life depended on it
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Was the waiting area spacious?
No, but I can always find a seat
Was this provider's office clean?
It was satisfactory
Was this provider late to your appointments?
Sometimes, it was a little frustrating
by Anonymous xxx.xxx.137.125
December 15, 2012
A warm hello greets me every time I go to the office. The office is cool, which is normal and good for any medical office. Great in the summer, and I bring a light sweater for the winter - incase I need it, but I usually don't (the temp is the same, it is just the concept of warmth in the winter). I was very comfortable the entire time. They always go above and beyond to make sure I understand every single detail about my dental procedures, and most importantly, they want to hear about my concerns and any changes in my medical history, as most will have some impact on my dental health.. I'm always able to get all my questions answered. I used to be very nervous about visiting the dentist, but here I feel that I will be gently cared for, and helped through any anxious feeling I have while they provide the very best of dental care. One thing I noticed about their office was how absolutely fantastic it smelled. Nerves cause me to visit the ladies room at every visit, and every time, it is clean smelling and tidy. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I'm confident they always have my best interest at heart.
by Pat Schuler xxx.xxx.210.27
November 26, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.183.254
August 03, 2012
Did this dentist thoroughly examine your teeth?
Definitely! They spent extra time to make sure they didn't miss anything
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
by Anonymous
January 08, 2012
The staff at Family Dental is amazing; they were so friendly and helpful, and made sure I felt welcome there. My teeth cleanings have always been very comfortable. They always go above and beyond to make sure I'm relaxed. I keep records of all my dental procedures, so I appreciated them giving me an invoice right when I asked. They are very organized and professional.
by Me
December 19, 2011
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did your teeth cleaning feel rushed?
Not at all. They took their time and made sure I was satisfied
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous
August 09, 2011
Did you leave the office feeling satisfied with your visit?
Completely!
Did your mouth feel clean after your appointment?
Definitely! It felt more clean than it's ever felt!
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by Anonymous
June 09, 2011
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Map and Directions
120 East Avenue, Lockport, NY 14094