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A Step Above Denture Services

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A Step Above Denture Services
A Step Above Denture Services
(27 Reviews)
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5429 Griggs Road Greensboro, NC 27405
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Consumer Feedback

(27 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
very very good
by Elaine Rakoski xxx.xxx.110.233
February 02, 2015
Did this dentist pressure you to get any unnessary dental procedures?
Not at all! They always have my best interest in mind
Were the waiting room chairs comfortable at this dentist's office?
Extremely comfortable; I could have fallen asleep
Did the staff call you to remind you about your upcoming appointment?
No, but I didn't need a reminder
Was this dentist's staff friendly?
Yes, they went above and beyond
Did this dentist offer you anesthetic when appropriate?
Definitely! They paused every few minutes to make sure I was comfortable
by Kathy xxx.xxx.195.42
March 27, 2014
Did the staff call you to remind you about your upcoming appointment?
Yes, they called me a few days before my appointment
Did this dentist offer you anesthetic when appropriate?
Definitely! They paused every few minutes to make sure I was comfortable
Were you glad that you had the appointment with your provider?
Yes
Were you able to watch TV during your dental procedure?
Yes! I was able to choose between watching TV or reading a magazine
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.114.34
March 10, 2014
Were you able to relax during your appointment?
Not really, I was a little uneasy
Was this provider's office too cold?
No, it was fine
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
Does this provider remember you and your circumstances at every appointment?
No. I have to re-explain my circumstances every time
Was it easy to make an appointment with this provider?
Yes
by Anonymous xxx.xxx.4.219
November 14, 2013
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Was it easy to make an appointment with this provider?
Yes
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous xxx.xxx.162.192
May 03, 2013
I arrived at 7:30 as requested for a same day denture. They took the mold and told me to return at 11:30. When I returned the mold was not very good and it had to be done again. They then took another mold and told me I had to come back the following day. I returned and tried the new mold and it was still not right. They took another mold and told me to come back the following day. On my third day back the mold was correct and I had to come back after lunch to have the final fit. When I returned it was a horrible fit and needed adjusting which they did. I was there for about an hour and a half. The following morning the denture was very hard to use due to soreness and needed some adjusting. I called and was told that it would be the following week before they could do anything...This is on a Wednesday. So after a fourth day off of work I get the denture in a usable state. I have dental insurance and they wanted $30 to file it. After missing four days of work already I was not in a position to pay that nor would I. I requested a detailed receipt and they only would provide a receipt from a receipt book. The staff was friendly and nice but the office policies should be addressed.
by Anonymous xxx.xxx.210.217
April 19, 2013
Did this provider have reasonable prices?
Absolutely!
Was it easy to find parking at this provider's office?
Not really, but I found a spot
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider prominently display their diplomas or business license?
Yes
by Anonymous xxx.xxx.29.47
March 19, 2013
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Were the restrooms well-stocked at this provider's office?
No, they needed to make more of an effort to stock them
Did this dentist practice good oral hygiene?
Definitely! They had one of the brightest smiles I've ever seen!
Was the chair you sat in during your dental procedure comfortable?
Yes, it was comfortable
by Anonymous xxx.xxx.157.223
January 28, 2013
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Was the chair you sat in during your dental procedure comfortable?
Yes, it was comfortable
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous xxx.xxx.93.117
January 14, 2013
Did this provider prominently display their diplomas or business license?
Yes
by Anonymous xxx.xxx.186.130
January 07, 2013
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Map and Directions
5429 Griggs Road, Greensboro, NC 27405