Charles Lawrence, MD

Charles Lawrence, MD
Brookville Ped & Adolesc Med 840 Brookville Plz SE Grand Rapids, MI 49508
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Consumer Feedback

(6 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Did this pediatrician respect your views and opinions on parenting?
Yes, they respected my views and opinions
Did this pediatrician have good bedside manner and were they well-liked by your child?
Yes, and my child likes them
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Was it easy to make an appointment with this provider?
Yes
Did this pediatrician have toys, magazines or TV's in the waiting room?
Yes, they had everything for kids of all ages
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Did you leave the office feeling satisfied with your visit?
Completely!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Does this provider give unbiased advice?
Yes
Is this pediatrician patient with first-time mothers?
Yes, they are patient with first-time mothers
I felt that they really valued my health and happiness because they followed up even after my appointment just to check up on me. It was such a nice gesture that made a huge difference. They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice. It was nice to see them treat their staff with so much respect. It was obvious that they had a good relationship with all of their staff members. They always made sure that I wasn't in any pain. I love the way that they interact with both me and my child every time we visit. They always respect my child's individuality and make an extra effort to always include them.
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