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Sorrento Dental Associates

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Sorrento Dental Associates
Sorrento Dental Associates
(6 Reviews)
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8 Main St. Sorrento, ME 04677
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Consumer Feedback

(6 Reviews)
The very best place to take care over All you dental needs. I love the staff and I love everything about going to the dentist! Now!I am no longer dreading the Dentist! Thanks Sorrento Dentail you the best!
by Audrey Lee Whalen xxx.xxx.80.250
February 28, 2017
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Anonymous xxx.xxx.107.210
October 08, 2013
Did this dentist answer all of your questions?
Yes
by Anonymous xxx.xxx.88.71
January 09, 2013
Did you feel safe in this provider's care?
Yes
Did your mouth feel clean after your appointment?
Yes, my mouth felt clean after my appointment
Does this provider welcome questions?
Yes, they don't mind answering my questions
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did this dentist explain your dental procedure to you?
Yes
by Anonymous xxx.xxx.206.58
October 12, 2012
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did this dentist give you your invoice promptly?
Absolutely! They gave me my invoice before I had even asked for one
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
by Anonymous
October 21, 2011
Here it is. Dr. Caruso and Dr. Steinke are excellent providers. Dr. Steinke is more patient friendly and is able to work with other dental professionals without his ego being threatened. His daughter is working toward this skill, but needs more practice to get away from the "I'm the doctor, I know best" mindset.

The quality of dentistry is top notch and notable for Downeast Maine. The office standards are clean, bright, and friendly. The staff (i.e. assistants) need alot of work to become more patient friendly. They are at times, rude and self important, and definitely not patient friendly unless someone is watching them.

Our issues with this practice are the billing practices that the office follows. At times, they mis-code procedures and bill the wrong amount to the patient or insurance company. Also, they do not have a good pay in full policy for those that don't have insurance. I listened to a woman yesterday who wanted to prepay her husband's bill before his treatment was completed to get the pre-payment discount. The receptionist and office manager were both prickly and told her that prepaying was to be done BEFORE the visit. The poor woman told them that the option wasn't given to her the night before when the appointment was made. She was in tears at least twice with Mr. Caruso's and Susie's attitudes.

It seems to me that if a person is willing to pay in cash, they should be given a discount, as this saves the office time, money, and materials with having no consecutive billing. All of the best practices (Machias Dental Care, etc) follow this practice with no penalties. Perhaps Mr. Caruso should learn how to be a real office manager, rather than "learn on the job."
by NEKWellness
September 29, 2010
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Map and Directions
8 Main St., Sorrento, ME 04677