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Gilbert Kenneth A Dds

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Gilbert Kenneth A Dds
Gilbert Kenneth A Dds
(9 Reviews)
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1275 McConnell Drive Decatur, GA 30033
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Consumer Feedback

(9 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
3 star average for Value
I decided to do Invisalign with Dr. Gilbert. He told me it would take about 5 months. I completed the treatment and now there is a gap in my front lower teeth - right in front - which is ok, because the treatment just keeps going until you have the results you want.

I was asked to schedule an appointment for two weeks later in order to come back and get my new treatment trays for the Invisalign to continue. When I showed up for my appointment two weeks later (which I got an email reminder for AND had to confirm online two days before my appointment) I waited for 30-40 minutes before being told that they didn't have my Invisalign trays yet. And that I would have to wait two more weeks because he was going on vacation.

This is after I spent almost two hours at this office two weeks before so that he could get new impressions - a process that he had to do twice because of his inability to get my impressions correctly the first time.

I am a teacher and I have a very busy schedule - it is difficult for me to leave school and run across town for appointments. Dr. Gilbert just said that the lady who normally did the calls was out sick - but he has a receptionist - how hard is it to call someone? How hard is it to check this? He has a missed appointment fee of $75 but when he messes up, his attitude was "oh well, things happen." That is literally what he told me.

He then offered to just finish the treatment on that day and make me retainers - even though I have a HUGE gap in my front teeth and I am getting married in December. After the price I paid for this treatment, this was an unacceptable solution to this issue. He knows all of this and just said "gaps happen - healthcare is unpredictable."

All around his office are signs saying that a referral is the greatest gift a patient could give. Well, I am going to definitely tell people my experience at this office. I am frustrated that I am now stuck with a dentist who I paid a lot of money to make my teeth perfect but his attitude is "healthcare is unpredictable". Do you want a doctor who thinks that this process is unpredictable??? Go elsewhere!!!
by unhappy xxx.xxx.132.250
June 25, 2013
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this dentist thoroughly examine your teeth?
Yes, they examined my teeth thoroughly
Did this dentist offer you anesthetic when appropriate?
Yes, they offered me anesthetic when appropriate
Is this provider's business conveniently located?
Yes, it is very conveniently located
Were you able to watch TV during your dental procedure?
Not at all. I was extremely bored the entire time
by Anonymous xxx.xxx.19.110
May 28, 2013
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.210.205
June 21, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.218.163
February 09, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.29.65
February 03, 2012
Does this provider always put the customer first?
Yes, they always put customers first
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Did this dentist thoroughly examine your teeth?
Yes, they examined my teeth thoroughly
Did this dentist explain your dental procedure to you?
Yes
by Anonymous
January 09, 2012
They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. Their primary concern is my safety and comfort, and they always take the time to address every concern of mine immediately. Their office was the absolute perfect temperature. It was so nice to be able to get out of the weather outside and sit in a relaxing, comfortable office. They almost always have a promotion or special going on. Whether its a complimentary consultation for new clients or a percent-off a certain service, I always get some sort of discount. The toothpaste they used during my cleaning tasted great. It made the experience that much better.
by DAR
November 09, 2011
Was the dental equipment clean?
Yes
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
by Anonymous
August 23, 2011
Does this provider use current and safe equipment?
Yes
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider listen to your input and concerns?
Yes
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by Anonymous
April 28, 2011
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Map and Directions
1275 McConnell Drive, Decatur, GA 30033