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Alpha Dental Services Inc

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Alpha Dental Services Inc
Alpha Dental Services Inc
(61 Reviews)
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243 32nd Street North Saint Petersburg, FL 33713
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Consumer Feedback

(61 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
Would you refer this provider to a family or friend?
Yes
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous
December 20, 2011
I went to Alpha Dental under the Ryan White program. My case manager told me to call for a appointment. I called and left messages for a week and a half. When I did get someone they told me I would have to talk to Crsti,the Ryan White person. I left a message. A week later she called me back. She told me she would call me with a appointment time. I told her I was having trouble with a front tooth. This was the middle of January. In March I called and left a message. No return phone call. In April Cristi called me back and said she could see me in 10/15. I arrived on the date and they told me that my appointment was later that month. I arranged transportation AGAIN and arrived at the office. I was hurried back to a chair by Cristi. She was rude and didn't care that I had waited so long . She started cleaning my teeth and in about 15 mins she was done. I could have done a better job with a waterpik! I thought then they would look at my teeth a begin a treatment plan.Cristi told me that the cleaning is under Medicaid and Ryan White would have to pay for a exam. I asked her why I didnt have a appointment and she said I didn't make one! I told her I needed to see the dentist and please make a appointment. With attitude she said she would call me. She put me on a list she had scribbled on a notepad! I just saw the dentist a few days ago in November. She looked at my mouth and said a few things to the person in the room and walked out. I know I have Medicad and Ryan White but they treat people like 2nd class citizens.I really need work done but don't know if I can put up with the rudness. All we can hope for is that Dolphin Dental gets Ryan White back.
If you have a choice, go to Erwin Tech. Alpha Dental's Ryan White program is very unprofessional. I guess the people that gave them a good review got special work done by the dentist, And its funny a group of good reviews were posted on the same day...employees maybe..huh
by JS
December 01, 2011
They were able and willing to answer every question I had. I definitely felt informed. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. I am going to refer everyone I know here. I absolutely love this place.
by wayne
November 27, 2011
Were you able to relax during your appointment?
No, I had to leave I was so distressed
Was it clear that this provider takes pride in the appearance of his/her office?
Absolutely not, the office was disgusting
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
by Anonymous
November 19, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Does this provider have helpful information available online?
Yes, but its hard to find
Was the dental equipment clean?
Absolutely! It looked brand new
Did you experience any unnecessary pain while your teeth were cleaned?
No
by Anonymous
November 07, 2011
Is this provider's business conveniently located?
No, its really far from the freeway and other shops
Was the chair you sat in during your dental procedure comfortable?
Not really, my back hurt after my procedure
Did you feel like this provider's office was understaffed?
Definitely, they had one person trying to do everything
Did this dentist explain your dental procedure to you?
Absolutely not. I even asked for an explanation and was ignored
Does this provider remember you and your circumstances at every appointment?
No. I have to re-explain my circumstances every time
by Anonymous
October 19, 2011
Did this dentist pressure you to get any unnessary dental procedures?
No, they never pressured me
Did this provider prominently display their diplomas or business license?
Yes
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Was this provider late to your appointments?
No, they were on time
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous
October 14, 2011
I was admitted to this dentist under the Ryan White program and Florida Medicaid. The RW program had a waiting list so it took some time to get in. When I had my first appointment I got x-rays and a treatment plan, I was treated with respect. In no way did I feel treated as underclass. The rooms are small and close together but overall they are very clean and private. I have referred this dentist to my family...that should say enough. Although, I must admit...if you do not have insurance you can find cheaper rates. My family does not have insurance nor Medicaid and the prices would not allow them to become a patient. We found Erwin Technical Center to provide the financial relief we needed.
by Mike Lewis
September 10, 2011
The office staff NEVER answers their phone nor do they EVER return phone calls marked urgent due to emergency conditions. This is HIGHLY irresponsible and unprofessional.
by Daniel
August 30, 2011
Were the restrooms well-stocked at this provider's office?
No, they were out of everything!
Was the chair you sat in during your dental procedure comfortable?
Not at all, it was harder than a rock
Did you notice a foul odor when you arrived at this provider's office?
Definitely, it was nauseating
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous
August 23, 2011
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Map and Directions
243 32nd Street North, Saint Petersburg, FL 33713