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Joyce Cassen, MD

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Joyce Cassen, MD
Aina Haina Eye Ctr
(18 Reviews)
> Get Phone Number & Directions
850 W Hind Dr Ste 212 Honolulu, HI 96821
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Consumer Feedback

(18 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
They made sure every single question I had was answered, and were available if I had any more questions I wanted answered. Their staff is very friendly and welcoming. They made the whole experience that much better. All my questions were answered. The office was very easy to locate. I didn't have any trouble finding it at all. I will absolutely return. I had an very good experience and highly recommend Dr. Cassen.
by Happy in Niu xxx.xxx.8.157
August 22, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.212.11
August 10, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.129.134
July 15, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by GJS xxx.xxx.107.136
March 20, 2012
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Does this provider offer flexible appointment times?
Yes
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Was the waiting area spacious?
Yes
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
by Anonymous
February 16, 2012
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Were you able to relax during your appointment?
Yes
Did they follow up with you after your appointment?
Yes.
by Anonymous
January 10, 2012
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Anonymous
November 28, 2011
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Was it easy to find parking at this provider's office?
Not really, but I found a spot
Would you refer this provider to a family or friend?
Maybe, I'm not sure if I loved them that much.
by Anonymous
September 22, 2011
Is this business handicap-accessible?
Yes, it was handicap-accessible
Does this provider have helpful information available online?
No, just a basic listings page
Was this provider friendly?
Very! The most welcoming office I've visited!
by Anonymous
September 13, 2011
It was so nice to arrive and see many fully qualified staff members. I've gone to some places that were very understaffed and I've never had a good experience. This place had a great staff though, and I'll definitely be going back. They always go above and beyond to help me with anything I need. They never complain about anything, and I know I can always count on them. I've been places before where they were argumentative and angry, so I was nervous that I would encounter that here as well. Instead, they were very calm and understanding the entire time. I could tell they really care about everyone who visits them. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered.
by Anonymous
September 12, 2011
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Map and Directions
850 W Hind Dr Ste 212, Honolulu, HI 96821