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Fuentes Gustavo E Dmd

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Fuentes Gustavo E Dmd
Fuentes Gustavo E Dmd
(2 Reviews)
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13650 Metropolis Avenue Fort Myers, FL 33912
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Consumer Feedback

(2 Reviews)
Was the dental equipment clean?
Yes
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider have bad breath?
No I've never had any complaints
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
by Anonymous
April 08, 2011
I made an appointment with Dr. Gustavo Fuentes for a root canal. The week prior, while booking the appointment, I asked Dr. Fuentes’ office secretary some general questions regarding my insurance acceptance, co-pays/obligations, physician’s general years of practice, etc. On the day of the appointment, I returned a call to the office secretary confirming my appointment, and while doing so, also accepted an earlier appointment slot per office request due to a last minute cancellation. While in the office filling out the required forms, I had requested to sign a copy of a medical release form regarding today’s visit, and work done for my personal records. The secretary conveyed a sense of inconvenience regarding this request. The secretary offered a copy of x-ray, which I accepted. The secretary left the room for a moment, as I continued filling out the necessary forms. Upon return, the secretary informs me; "Dr Fuentes is cancelling your appointment today”. She continued to state that the doctor feels he is unable to establish a patient and doctor rapport because of all the questions. I was shocked and left very upset. There were no other reasons given.

I am not sure why this office became defensive in providing general information. As a consumer, by law, I have every right to question every aspect of my procedure and care and I should not be made to feel like a criminal. The questions I had asked were routine and consumer based. If this practice had felt uncomfortable in answering basic questions, then Dr. Fuentes should perhaps have cancelled my appointment instead of inconveniencing my day. There were no indications of problems prior to my arrival, even when I had accommodated their request earlier in the day to come in before the appointed time, since a patient had cancelled.
by buyerbeware
September 29, 2009
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Map and Directions
13650 Metropolis Avenue, Fort Myers, FL 33912