After dealing with a terrible tooth pain for weeks, I could no longer bear it and just gave in to see an emergency dentist. The pain is so bad and throbbing that even Vicodin isn't helping! I called my insurance company this morning to verify that they were in network and this one was close-ish to where I lived so I said,"Why not?". My dental insurance gives me up to 2K annually and I've got some pretty wonderful coverage.
As I was waiting in the waiting room, I was reading other reviews on other sites (and believe me, I work in the service industry and I know when those 5-star reviews are from the company or their employees to make them look good... it's sickeningly obvious). After a longer wait than I'd like (I wasn't too surprised, I did call ahead, but was still unexpected for them... so I understood), and when I got in the room, the nurse or hygienist, or whoever she was didn't have the most firm grasp on the English language, but I didn't so much mind that as much as completely uninterested and disconcerting she seemed as I was explaining my agony. The staff seems to be of epic failure.
I brought my own X-rays from my former dentist and she said I needed new ones. Later saying she wouldn't charge me for the X-rays (I demanded to get that in writing, but alas, they didn't follow through). After consulting with the actual dentist (who was very nice and very professional), a simple extraction is all I need and they said I could be in and out in as little as 45 minutes. Cool, right? The agony will be over soon!
I asked to see how much (if anything) the procedure would cost me out of pocket and they slam me with a whopping $300 bucks I need to pay right there out of pocket! I had an emergency ROOT CANAL done, didn't have to pay anything out of pocket on the spot, and the bill was sent to me and it didn't even cost me that much. Oh? I'm supposed to believe that my insurance would only cover $50? Yes, I get 2k of annual coverage, and I only have to pay 20% of procedures out of pocket... last time I checked, your basic extraction doesn't cost you $1500 overall! What an utter rip off! I hadn't used any of my coverage this year, so why the steep fee?
I explained this to the hygienist I had (who presented me this monstrosity) and all she kept saying (and I quote) "When you don't use the coverage you lose it. You didn't use coverage last year, it doesn't roll over".... So, darling... What part of I haven't used any of THIS YEAR'S coverage don't you understand!? She came back to the room with a prescription of 400mg of ibuprofen which I gave back to her stating that even if my big girl vicodins aren't doing a damn thing for it, idly biddy ibuprofen won't. I called my insurance company and they told me to BOLT out of there and NEVER look back. Seriously, when I went to another office afterwards and when I told them where I came from, everyone in the office shuddered and asked how I made it out with all my limbs as well as my wallet.
Office cleanliness and overall atmosphere? - s'okay.
Front office staff: Pretty good... not overly rude, but did have a genuine look of wanting to be somewhere else.
Hygienist: EPIC FAIL.
Dentist: Excellent... He shouldn't be there.
Pricing: EPIC EPIC FAIL. The most outrageous pricing in a sub-par dentists office I've ever seen. WTF.
by Captain Awesome
October 29, 2013