I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. They keep the restrooms well-stocked here, and not just with the basics. There is mouthwash, lotion and other amenities. You can tell they want their clients to be as comfortable as possible.