Bruce Allen, MD

Bruce Allen, MD
50 S San Mateo Dr San Mateo, CA 94401
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Consumer Feedback

(6 Reviews)
Service
3 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Recommended
3.5 star average for Recommended
Staff
4 star average for Staff
Value
1 star average for Value
I suspect that for certain types of problems, Dr. Allen is quite competent. However, I had a terrible experience with him. I was quoted $80-$220 for an appointment. He was a full 1 hour and 15 minutes(!!) late for the appointment. I even offered to come back another day, but his staff persuaded me to wait. When he finally came in the room, he spent 15 minutes telling me that he really was not familiar with some of the structures in the neck that I was describing(hyoid bone, thyroid cartilage...), and that there was nothing he could do for me. I had described my situation prior to making the appointment. I was left with a lost afternoon and not a shred of advice or help. I can see being charged a 'level 1' appointment charge for the consult, but soon after, I received a bill for over and above the high end of the quoted amount. I am displeased with his lack of knowledge and honesty. I will get quotes in writing in the future.
by tcb xxx.xxx.94.104
April 29, 2014
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did you spend a lot of time in the waiting room at this surgeon's office?
The wait wasn't terrible, but it wasn't the best
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
by Anonymous xxx.xxx.150.253
September 25, 2012
I don't know of anywhere else that would've taken better care of me. I had a great experience. The office was very easy to locate. I didn't have any trouble finding it at all. They were by far one of the best I've ever seen in their field. It was obvious that they've been exceeding their clients' expectations for many years.
by Olga Lapchuk
February 11, 2012
Did you feel safe in this provider's care?
Yes
by Anonymous
September 14, 2011
Is this provider's business conveniently located?
Yes, it is very conveniently located
Does this provider offer flexible appointment times?
Absolutely Not! My appointment always conflicts with my schedule
Did this surgeon have an entertaining selection of waiting room magazines?
Yes
by Anonymous
May 31, 2011
Did this provider listen to your input and concerns?
Yes
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Are you going to visit this surgeon again?
Without a doubt!
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
by Anonymous
May 02, 2011
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