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Ronald Boisen, MD

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Ronald Boisen, MD
Alaska Digestive & Liver Dise
(8 Reviews)
> Get Phone Number & Directions
3851 PIPER ST, STE U466 Anchorage, AK 99508
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Consumer Feedback

(8 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
4 star average for Expertise
Staff
2.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
I first went to Dr. Boisen about a pain under my left rib cage that was affecting my bowel movements. There were a lot of strange symptoms which I thought might help him come up with some ideas of what might be causing the problem, but he only half listened to me for about 3 minutes before telling me to get a colonoscopy. Dr. Boisen never called me himself afterwards to discuss what the next step were considering that I still had the same obvious and specific pain, yet the colonoscopy did not reveal any issues.
The pain continued to affect my day to day life and my sleeping, and an associate at the office FINALLY told me I should get an endoscopy next.
In the fall of 2016 (after a very busy summer where it would have been difficult to make it up to Anchorage), I called to schedule the endoscopy that they had recommended. I had about reached my deductible maximum and wanted to be sure that I got the procedure done in 2016 so that I did not have to start paying down the whole deductible again in 2017.
I called at the end of October and the office told me that the soonest procedure I could get was in December. I scheduled the endoscopy for December 27th. Though it had been sometime since my last visit, the office staff agreed that I did not need to come to Anchorage for a pre-op.
I called my insurance company to make sure that the procedure would be covered. They said that they had not heard from my doctor’s office yet and would need to hear from them. I called the doctor’s office and asked them to please call the insurance provider.
Dr Boisen’s did not call until either 12/22 or 12/23 because the next thing I knew, I was getting messages on my cell phone from the doctor’s office on 12/23 saying that they were going to cancel the procedure because insurance would not cover it.
My procedure was supposed to be 12/27 (the first business day after Christmas) so I called both the insurance company and the doctor’s office as soon as they opened.
The insurance company said that they had denied coverage when they were finally contacted on Friday. They said it was very easy to overturn though and that my doctor could just call in and do a peer to peer consultation with one of their doctors. They made it clear that if my doctor would put in a little effort to explain why I needed the procedure and to justify it, then it should not be a problem getting it covered.
I then called Dr Boisen’s office and explained how frustrated I was that I had to plan 2 months in advance to schedule this and yet they had waited until the day before to contact the insurance company. Waiting to contact them until the business day before my procedure was a major lack of effort and professionalism on the office’s part. After explaining this already once to an office staff, I was transferred the the office manager, Laura. I asked her if the doctor could put a call in to the insurance provider and do a peer to peer so that I could get approved.
During this time I was also not eating and not ingesting anything because I wasn’t sure if I would get approved and have to drive up to Anchorage to follow through with the endoscopy or not. I was also inconveniencing my work clients because I did not know if I would be at work or getting an endoscopy still. And my ride was waiting to see if I needed them or not since you cannot drive after the procedure.
The office manager called me back after talking to Dr Boisen and explained that Dr Boisen did not feel comfortable calling the insurance provider because it had been too long since I had seen him for a consultation! I explained that her staff (and assuming the doc was consulted on this) told me that it was okayed that I did not need to come in-person prior to the procedure because I live far away and it was inconvenient to have to drive 6 hours just to see him for 3 minutes and get charged $400.
So after all my scheduling ahead to get this done in 2016 so as to not have to pay my deductible all over again, prepping to take the appropriate time off, coordinating a ride, following through with my insurance company, etc, the procedure was cancelled that day before by Dr. Boisen’s office. The procedure was cancelled because the office staff SHOULD have told me I had to come in for a consult if that is their policy. Because they SHOULD have called my insurance company more than one business day before the procedure to make sure it would be covered. Because their office and Dr. Boisen DON’T care about the health or financial (deductible) situation of their patients, or making an effort to do their jobs properly and in a timely manner.
I am disgusted with the lack of customer service, follow through, competence, and caring that Dr Boisen’s office exhibited. I will find somewhere else to go and I will spend a few extra thousand dollars to do that now since there is clearly no way to get rescheduled anywhere in this health insurance year of 2016. I would not recommend anyone going to Dr. Boisen’s office.
by Nicole xxx.xxx.139.217
December 27, 2016
Really wonderful customer care.
by Annamay Ivey xxx.xxx.197.222
March 15, 2015
I felt they were not very upfront with their cost and were very rude when asked questions of it. They were very expensive, not in any network, and unwilling to work with you. I will not recommend them and will in fact point people away from them.
by sre xxx.xxx.218.190
January 30, 2013
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Does this provider offer any coupons, discounts or promotions?
Yes
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Does this provider give unbiased advice?
Yes
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by TOM KRAMER xxx.xxx.111.105
December 13, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.135.129
August 10, 2012
Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Was this provider late to your appointments?
No, they were on time
by Anonymous
January 11, 2012
Was this gastroenterologist friendly?
Extremely Friendly
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
by Anonymous
December 01, 2011
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Anonymous
April 19, 2011
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Map and Directions
3851 PIPER ST, STE U466, Anchorage, AK 99508