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Jonathan McCone Jr, MD

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Jonathan McCone Jr, MD
(18 Reviews)
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8109 HINSON FARM RD STE 515 ALEXANDRIA, VA 22306
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Consumer Feedback

(18 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
2 star average for Value
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
by Anonymous xxx.xxx.228.16
January 18, 2013
I was referred to Dr. McCone from my Primary Care Physician. My initial appointment with Dr. McCone was very pleasant. Dr. McCone has excellent bedside manner and answers questions and concerns very thoroughly.

My complaints with this practice are the office staff. I found them to be very rude, particularly the young lady that works the front desk at his Oxon Hill office. I was recently scheduled for an 11:15 am appointment, on the day of the appointment they contacted me at home by telephone at 730 am requesting that I appear for my appointment at 1030 am. My wife and I arrived at 1030 am and waited over 2 hours while my folder sat on the front desk. When asked why the wait was so excessive, they advised that they were "behind" and I would be called next. This never happened. I requested a refund of my co-pay and walked out of the office at approximately 1235pm. Not once did the dismissive front desk clerk ask what my concerns were, nor did she refer me to someone to address them.

A 2 Hour wait for a specialist is beyond excessive. The office personnel, specifically the front desk receptionist has absolutely NO respect for other folks' time.

I would strongly advise anyone who values their time, and is not interested in waiting literally HOURS for an appointment time to be honored to go someplace else. The dismissive attitude of the staff, coupled with the ridiculous wait is not worth the effort.
by Ernest Stanley xxx.xxx.228.36
January 18, 2013
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did this provider have an entertaining selection of waiting room magazines?
Yes
Did this provider answer all of your questions?
Yes
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous xxx.xxx.63.189
December 11, 2012
During my appointment, they thoroughly went over all of my questions, and I definitely felt a lot more knowledgeable afterwards. They are so kind and caring. They wouldn't deny anyone that needed help. I know I can always count on them. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more. Not only were they able to provide everything they promised me, they went above and beyond and exceeded my expectations.
by Satisfied One
February 10, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous
February 07, 2012
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
Does this provider treat every client equally?
Yes, they don't show favoritism
by Anonymous
February 07, 2012
Dr. McCone himself was an alright doctor, but the expeirence (mainly his staff) was horrible.

After showing up for my first appointment I was told that the referral I provided wasn't the one they needed.. If I need another kind of referral I feel that they should have either not scheduled the appointment or called to say to bring a different one with me to the appointment. Because of this I ended up missing the appointment while trying to call back and forth to different doctors to get what I needed.

I rescheduled the appointment with the lady that answers the phone (for 2 weeks later) and when I called close to the date to try to get in sooner (due to severe pain) she said that I didn't even have an appointment. I had to make one for another 2 weeks later.

This time when they called to confirm the appointment was 30 minutes earlier than the time I selected. When I got there (early) I still had to wait over 2 hours before being seen by the doctor.

Every other appointment I've made with them had to be at least 2 weeks in the future and I always had to wait at least an hour to be seen by the doctor no matter now early I arrived.

I would NOT recommend this doctor to a friend (maybe if his other locations turned out to have competent staff).
by ATDF
December 30, 2011
I am treated as if I am the only patient. They all are very respectful, patient, understanding and there for when. I can call and speak to my nurse or the doctor at any time and receive a call back in a timely manner. Out of all the doctors that I have encountered Dr. McCone and his staff are the best.
by Jackie
November 21, 2011
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous
November 07, 2011
I usually do not write reviews for these situations but I figured to inform while also let off some steam.

The positives:
Dr. McCone does an excellent job. He is prepared, well informed, and helps with any questions during the appointment time.
The staff is friendly and courteous during appointment

Overall I never have a problem when I go to my appointment.

Negative:
Prescription refill/authorization

The staff does an absolute horrible job in refilling prescriptions for medicine that requires authorization from them. It sometimes takes days or weeks! My pharmacy would send out multiple fax to the office because of authorization. This happens frequently too. Anytime my refills are up and need authorization, the same problem occurs. As a result, I run out of medicine and some instances I have a flare up from my crohns. The office needs to improve this issue. This week I been trying to get my medicine refilled, and once again...same issue. Now I am out of medicine, have to wait for office to open Monday, and do the same thing all over again. I won't be surprised I will have another flare up from the lack of patient attentiveness.

Here's hoping for improvement.
by Greg
October 22, 2011
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Map and Directions
8109 HINSON FARM RD STE 515, ALEXANDRIA, VA 22306