Victoria Gerken, MD

Victoria Gerken, MD
5533 W HILLSDALE AVE # C VISALIA, CA 93291
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Consumer Feedback

(9 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Was the waiting area spacious?
Yes
Did this surgeon thoroughly explain the risks and benefits of your treatment?
I think so
Are you going to visit this surgeon again?
Sure
by Anonymous xxx.xxx.90.7
October 15, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
by Anonymous xxx.xxx.136.208
August 18, 2012
I met Dr Gerkin when she was on call at Kaweah Delta. My husband was complaining of stomach pains. Dr Gerkin diognosed my husbands condition as Diverticulitus. My husband previous doctor performed two colonostapies he said everything was fine but when doctor Gerkin saw him at kaweah Delta it was discovered that he had it and a foot of his intestine removed. What was amazing is that my husband didnt need to wear a bag after surjery. Dr gerkin is outstanding! Dr Gerkin and staff made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was so impressed with the progress my husband was able to make after visiting them. All my questions were answered, and The office was very easy to locate. I didn't have any trouble finding it at all. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen. Thank you so much Dr. Gerkin and staff!
by Mary Vargas xxx.xxx.93.98
July 17, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.164.19
July 13, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
I got lost, but eventually found it
by Terry Gates xxx.xxx.58.199
June 22, 2012
They paid close attention to me and all of my questions were answered. Their staff is very friendly and professional. I was very satisfied with my visit. They were helpful and I left feeling encouraged. The office was easy enough to find.
Dr. Gerken did my gall bladder removal. She is an excellent surgeon and has a wonderful reputation with the hospital staff (my daughter is a nurse at the hospital). I recommend her highly.
by ex-Dr Atkins Dieter xxx.xxx.240.26
June 10, 2012
Is this provider's business conveniently located?
Yes, it is very conveniently located
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
Did this surgeon thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
by Anonymous
February 21, 2012
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous
January 31, 2012
Are you going to visit this provider again?
Without a doubt!
Was it easy to make an appointment with this surgeon?
Yes
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous
March 29, 2011
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