Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan. I wasn't worried about their equipment. It was safe and well taken care of. They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional.