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Michael Oglesbay, DO

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Integrative Physicians

Northwest Family Medicine

Post Falls, ID

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Michael Oglesbay, DO
Family Health Care-Post Falls
(31 Reviews)
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1110 E POLSTON AVE STE 1 POST FALLS, ID 83854
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Consumer Feedback

(31 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
He is the best doc I ever had and I have had many. He is the only one of many that have gotten my hormones right the first time and I lost 31 pounds and feel better than ever. I lost the weight effortlessly, my hair is growing back and he also has helped me with my fibromyalgia/chronic fatigue/chronic lyme disease issues. He listens and respects me as a person and as a patient and is willing to go the extra mile in caring for me. A doctor like that is worth his weight in gold.
by Robin B. xxx.xxx.58.95
January 15, 2014
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did you leave the office feeling satisfied with your visit?
Completely!
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
by Melissa xxx.xxx.1.247
December 08, 2013
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Anonymous xxx.xxx.212.97
November 29, 2013
Are you going to visit this provider again?
Without a doubt!
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
by Ferguson xxx.xxx.58.154
September 26, 2013
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Does this provider have helpful information available online?
Yes, they have a great website and are present in many online directories
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
by Anonymous xxx.xxx.99.113
August 03, 2013
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous xxx.xxx.128.105
July 18, 2013
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
by Anonymous xxx.xxx.129.126
July 03, 2013
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Was it easy to make an appointment with this provider?
Yes
Was this provider's office too cold?
No, it was fine
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
by Anonymous xxx.xxx.75.79
July 02, 2013
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Was this family doctor's staff friendly?
Yes, they went above and beyond
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
by Anonymous xxx.xxx.86.101
June 24, 2013
I made an appointment with Dr. Oglesbay because he was fairly close and an acclaimed hormone expert (from his website) and I've been having a lot of hormone imbalance in my peri-menopausal years. I only went to see Dr. O. once, but that was enough for me. I'm a health care provider myself and so I have some decisive opinions as to how I think a patient should be treated. First of all, I can't say if Dr. O. is a competent hormone physician or not, but I'm not going to give him a chance. Here's why.

The office staff do not follow up in a timely manner (and sometimes not at all). I left messages that were not returned within 2-3 business days and I ended up calling back. Several times the staff told me they faxed me something and I never received it on my reliable work fax. Terrible customer service. Also, after my initial appointment while the doctor was waiting for lab results, nobody followed up with me —ever. I never called back to set up a follow up appt and nobody called me to schedule. A good and professional medical office will follow up with patients proactively, if for no other reason, to make you feel cared about.

I think Dr. O. is EXPENSIVE. He charged me well over $300 just for a one hour initial hormone consultation (in addition to overselling me on expensive supplements).

Office experience: I noticed the "Compassionate Doctor Award" both on Dr. O.'s website and on his waiting room wall. I don't know where that award would have come from. My husband came with me to the appt. and neither of us got the warm fuzzies at all. In fact, Dr. O. didn't interact with me much during the appointment and didn't explain anything to me about his plan of action. The communication was not adequate between physician and patient. For example, when the appt. was finished, he got up and left the room and left us sitting there without any further instructions. The nurse came in and said, "We're all waiting for you out here." We had no idea. She then proceeded to hand me three bottles of expensive supplements and asked how I wanted to pay for them. The doctor hadn't even told me about the supplements or why I was supposed to take them and here I was being asked to buy them. One of the bottles was a $50 bottle of vitamin D! I told the nurse I buy my vitamin D at the grocery store for about $5-10 a bottle and she said, "Well, these are pharmaceutical grade." I refused to buy them but did buy an $80 bottle of joint support to get started and then found the almost exact equivalent later that day at Costco for $20 a giant bottle. He also ordered about 15 lab tests but didn't explain why he was ordering any of them. Fortunately, I am familiar with the tests from my work, but others would have no idea what he was checking or why, and all for a pretty hefty sum of their hard-earned money!

Another thing both my husband and I noticed, which is important to us for a doctor who touts helping people find wellness and health through integrative medicine, is that Dr. O. doesn't look all that healthy himself. He is quite a bit overweight and doesn't look like he takes all that good of care of himself. If you're going to a doctor to get your total health/wellness ironed out, you want to go to an MD who cares about his own health and who practices what he preaches.

Overall, my biggest complaint with Dr. O. is that I feel like he is just like every other average doctor that treats you like a non-person and who doesn't take the time to discuss your health or incorporate your understanding and interaction/feedback with his plan of care. I want a doctor that explains my lack of health to me (why I'm feeling like I am) and what he intends to do to facilitate getting me back to a healthier state. As I said before, I'm a health care provider and he talked over my head a few times and didn't talk enough at others. If I was confused and frustrated when I left, how are others feeling who are not as involved in health care?

In the end, I decided to make the trip to Spokane where there is a truly caring hormone doctor who gets fantastic ratings from all his patients and who has been established for several years.
by Seeking Healthy xxx.xxx.87.138
June 21, 2013
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1110 E POLSTON AVE STE 1, POST FALLS, ID 83854