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Carolyn Petrey, MD

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Carolyn Petrey, MD
Family Practice Clinic
(7 Reviews)
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696 GRAYSON HWY LAWRENCEVILLE, GA 30045
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Consumer Feedback

(7 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
2 star average for Value
Does this provider remember you and your circumstances at every appointment?
Yes
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous xxx.xxx.104.1
December 10, 2013
From the wife of the patient......

There definitely appears to be a trend of overbooking clients there. According to my husband, the wait got longer and longer from when my husband first started seeing them. When he told them about his situation, they were somewhat understanding, but they could have been more caring. They didn't try very hard to understand where he was coming from. It was hard to find the building, but he eventually found it. They didn't tell him very much about his treatments' risks and benefits and definitely had no regard for cost. I had to do the research. Their staff was not friendly at all.

He eventually left this doctor and found a new doctor, I had his records transferred for a whopping 85.35 (the highest anyone I've told have heard for sending records to a different doctor’s office- but I guess they can charge what they want), at any rate, this was in May 2013. I have an FSA account in which this was paid from, they requested a receipt (probably stunned at the price) I have been actively seeking this receipt for 3 months. They staff are idiots, rude and uncooperative. I have never seen anything so crazy in my life. A few times (after finally getting someone on the phone) it's "ok we'll send it) when it never comes and I call back it's what are you talking about we can't help you because you are not authorized to talk to us about this account, which mind you, I have done throughout the entire relationship with this doctor. They can't give out names of staff; they put you on hold without regard, talk to you rude and never follow through. The person answering the phone for this office needs a lesson in customer service. They didn't have a problem with me setting all the appointments, paying the bills and requesting medication for him, just about giving me a receipt? I will not attempt to talk to them again, my husband has also tried, and I’m done. I will however deal with them if I have to repay this FSA money or pay taxes on it because they are idiots who refused to produce a receipt! I REALLY DON'T GET IT.

Please, if there is ONE other doctor's office in the entire world besides this one, USE THEM!

NOT-
Family Practice Clinic
696 Grayson Highway
Lawrenceville, GA, 30045
Phone Number:
(770) 963-0927
by Max xxx.xxx.134.158
September 04, 2013
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait forever.
Was this provider's office easy to locate?
I got lost, but eventually found it
Does this provider treat every client equally?
Not at all, they only make time for their favorite clients
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Did this provider use excessive foul language?
Somewhat. It was a little excessive.
by Anonymous xxx.xxx.61.95
March 25, 2013
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by cherry xxx.xxx.96.217
March 02, 2013
They paid close attention to me and all of my questions were answered. Their staff is very friendly and professional. I was very satisfied with my visit. They were helpful and I left feeling encouraged. The office was easy enough to find. I'll definitely be going back. I didn't have a bad experience. The only suggestion I have is that the office needs a facelift. It is dingy and not very welcoming.
by current patient xxx.xxx.245.21
August 13, 2012
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Is this provider's business conveniently located?
Yes, it is very conveniently located
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
by Anonymous
February 17, 2012
Was this family doctor friendly?
Extremely Friendly
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous
February 17, 2012
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Map and Directions
696 GRAYSON HWY, LAWRENCEVILLE, GA 30045