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Terry E Reynolds, OD

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Terry E Reynolds, OD
(23 Reviews)
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1313 13TH AVE SE DECATUR, AL 35601
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Consumer Feedback

(23 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
They did a great job with my kids. I have 8 kids and they work to get appointments together. Also I have a son with diabetes and he checks his eyes very closely. I would recommend his office.
by Wendy xxx.xxx.205.194
April 18, 2017
he is a very good doctor that cares about his patients and they can get fitted for their glasses at his office , which I think is terrific
by kathy zenil xxx.xxx.68.190
April 14, 2016
Very competent and professional. Would recommend him to anyone.
by Edward Herring xxx.xxx.84.23
March 09, 2016
I was having double vision & Dr. Reynolds worked me in the same day I called for a apt. Dr. Reynolds was very thorough with my eye exam. The office staff was very professional & helpful. I highly recommend Dr. Reynolds & will be using him in the future for my yearly eye exams.
by Amy Little xxx.xxx.198.118
March 09, 2015
Did you feel safe in this provider's care?
Yes
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
If I need to, I'll return
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.109.67
October 24, 2013
If you are a diabetic I would strongly recommend finding another Optometrist. My sugar levels had been fluctuation causing my left eye to go blurry (like a thin film was over it). When Reynolds walked in the room he said "you have an infection, I can tell it from here" (there was no matter of puss). I proceeded to tell him about my diabetic condition but he was convinced that his first prognosis was the correct one. To the extent that he asked if I had grand children and told me not to be around them. Also, he said to disinfect the house with bleach it was SO VERY contagious. He wrote a prescription for infection that cost $110. That would turn out to be a Waist of Money. (I live on a fixed income and do not have money to waist-- I needed help) A day later, using the prescribed drops, there was still no sign of relief. So, I went to another Optometrist who explained that due to my high blood sugar levels, my body had dehydrated. Including, my eyes! Apparently, I had inadvertently rubbed my eye during this dehydrated state, causing a SCRATCH on my eyeball. He said it was a "significant" scratch across my pupil... HOW DO YOU MISS A SCRATCH ACROSS THE PUPIL WHEN YOU ARE AN OPTOMETRIST!?! The better Optometrist put a contact (bandage) in my eye and prescribed some medicine. In less than 24hrs. there was relief. Reynolds didn't take five minutes to make a wrong diagnosis-- Let alone truly listen to me. People do not need a 'know it all' health care provider like Reynolds. We need those who are willing to listen and continually learn and be aware of a patience needs, concerns, and condition.
by L.W.M xxx.xxx.5.136
October 19, 2013
I got an appointment quickly. I've never had to wait too long. There was no annoying music playing while I waited or during my visit.
Glasses I ordered did not fit correctly once they came in, much too big. Told them this but was told they didn't know why. Needed to see so I took them thinking I could make do. Finally took back several months later. They adjusted "as best as they could." Still didn't fit. Tried to take back again before my vacation because frame broke but closed on Saturdays. Brought back after I got back from 2 week vacation. They told me "sorry this is now 2 weeks over a year old so we can't do anything." Terrible customer service!
by Frustrated! xxx.xxx.36.41
August 02, 2013
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
by Anonymous xxx.xxx.112.206
July 24, 2013
Was this provider's staff friendly?
Yes
Did your eye exam hurt at all?
No, the optometrist had very advanced equipment for a pain free experience
Did this optometrist provide you with an accurate prescription?
Absolutely, I can finally see well again!
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Crystal S xxx.xxx.124.168
January 09, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by R. Goines xxx.xxx.69.3
September 14, 2012
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Map and Directions
1313 13TH AVE SE, DECATUR, AL 35601