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Hang H Thai, OD

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Hang H Thai, OD
Dr. Thai & Associates
(4 Reviews)
> Get Phone Number & Directions
3119 Daniels Road 110 Winter Garden, FL 34787
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Consumer Feedback

(4 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
My daughter did her contact eye exam and paid for her test along with her sample lenses.They never explained to us that we need to pick up the sample lenses within 60 days. Now we called to pick up her lenses and order the final lenses, but they do not want to give us the samples lenses. They stated that we must pay $140.00 for a new eye exam. We paid the 1st eye exam with our eye insurance and the difference that was not covered by the insurance, and the samples lenses. We ended up paying from our pocket more than $100.00. My daughter is a student and she only works part time. The doctor does not want to finalize the prescription and we have to pay $140.00 in order for her to finalize a test that we already paid for. I asked the doctor if there was any way that we could only pay a sitting fee for the doctor to finalize the prescription, but she refused.This is very abusive since the eye exam was already paid. They never informed us of the 60 day policy and I didn't sign any paper work acknowledging this policy. I explained to them that my daughter was very busy in nursing school and she was busy with finals. I'm very disappointed of the situation and I'm writing this review to alert future customers of the way that we were treated. This is a robbery. Please be aware
by Myrna xxx.xxx.87.43
January 26, 2017
We've learn to trust Dr. Thai's expertise and sincere approach. We recommend them without hesitation!
by VOrtega xxx.xxx.44.87
August 13, 2014
Would you recommend this optometrist to others?
Yes
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Was this provider's staff friendly?
Yes
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous xxx.xxx.202.136
August 09, 2013
I didn't experience any unnecessary pain during my visit, and I was amazed at how much better I felt after I left. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered.
by Anonymous
July 18, 2011
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Map and Directions
3119 Daniels Road 110, Winter Garden, FL 34787