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Gail J. Chase

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Gail J. Chase
(11 Reviews)
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18919 Nordhoff Street, Suite 4 Northridge, CA 91324
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Consumer Feedback

(11 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
She is not understanding, empathetic, or kind. I cannot believe she said I should look for a new therapist in a voicemail, when we were just trying to connect by phone for the first time. We were playing phone tag. She never even talked to me personally. She is quite rude. Her voicemail was not nice.
by Anonynous xxx.xxx.109.96
April 09, 2015
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Did you leave the office feeling satisfied with your visit?
Completely!
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Does this provider have helpful information available online?
No, just a basic listings page
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by JY xxx.xxx.8.170
October 17, 2013
I played phone tag with this woman for over a week now. I see now that the 818 number she keeps giving me to call is just a voice mail for her office and not a phone she will ever answer. She calls from a 310 number that must be her home, but does not leave that number as an option for me to call back her on. She also gives an 818 in her voice mail message for her emergencies for current patients, but never offered me her cell number to call. I left detailed messages about my insurance that pays for 5 sessions per yr and then asked about sliding scale. I am 22 yr sober, lost my career taking care of my mother who died of cancer recently so I have a lot of issues that need addressing and she seems annoyed me with me for not being there when she calls, but offers no time to call her back or at a real phone. One time a message from her was her outgoing voice mail message so she must have hit a wrong button. She claimed she left me detailed messages, I just hear her say her name and this 818 voice mail number. One time our land line phone did blink when a message left by her and the other time I was driving and I told her this when I called her voice mail back, and have an older car, cannot drive and talk on the cell. Clearly if you have a voice mail only number for an office then giving out this number all of the time does a potential client no good. If I can never call you on the cell or 310 number that keeps coming up, then she is not interested in helping me. She claims she left a message before about an institute with students and sliding scale, but today if the first time I heard this and she did not leave their phone so I googled them. She is a disappointment and I am glad to know what she is like and will go somewhere else.
by Patty xxx.xxx.49.5
March 31, 2013
Did this provider answer all of your questions?
Some were answered
by Anonymous xxx.xxx.82.36
August 08, 2012
I feel that for some clients she may be the perfect fit but for others, she could be an absolute nightmare. She constantly gave me sass often widening her eyes and making sarcastic and what i felt as unnecessary comments. She did not take the time to fully understand my thinking and where i was coming from making blatant assumptions about me and not making me feel comfortable in the environment. I do not plan on returning on account of her rudeness and prejudices.
by Phillip C xxx.xxx.113.126
March 13, 2012
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Anonymous xxx.xxx.79.235
January 03, 2012
Does this provider treat every client equally?
No, they definitely favor certain clients
Was it easy to find parking at this provider's office?
No, I had to look for a parking spot for a long time
Is this provider willing to pursue advice from other providers when necessary?
Not really, they discouraged any sort of outside advice
by Anonymous
June 17, 2011
Not only were they able to provide everything they promised me, they went above and beyond and exceeded my expectations. They definitely do their job extremely well, because they know how to make clients feel right at home. They were so friendly and welcoming! They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one.
by mz
May 11, 2011
Gail has a particularly annoying habit of constantly interrupting her clients. I found I could hardly get my story out. She made judgemental comments constantly and basically tried to order and structure my life in a way that she felt was more suitable. This is not what a therapist should do! Non-judgemental listening, empathetic feedback, and genuine relationship used to encourage therapeutic growth in the client is what therapy should engender. Not creating mini-Gails who ascribe to the same values and life intentions. I would advise you to look elsewhere for a therapist.
by concerned person
March 28, 2011
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Did they follow up with you after your appointment?
No, but they said they were going to!
Did this provider seem irritated to be working with you?
Definitely, they seemed irritated to work with anyone
Did this provider listen to your input and concerns?
Definitely not! I was constantly interrupted or cut off!
Was it clear that this provider takes pride in the appearance of his/her office?
Not really, it wasn't very clean
by Anonymous
March 08, 2011
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Map and Directions
18919 Nordhoff Street, Suite 4, Northridge, CA 91324