Essam Ibrahim , DMD

Essam Ibrahim , DMD
Smilekeepers Dental 7954 Baltimore Annapolis blvd 1C Glen Burnie, MD 21060
Add a Review

Consumer Feedback

(3 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Went in for a tooth extraction. Insurance covers 50% of simple extractions, but 0% of surgical extractions. I was told that it would require a surgical extraction, and that I would have to pre-pay. I paid, and they guy popped my tooth out in under a minute. It was above the gum-line, didn't require any surgery, and should have been classified as a simple extraction. I asked the assistant why I was billed for a surgical extraction (at 100% out of pocket) for an obvious simple extraction, and was told that because it didn't just fall out, it was surgical (i.e. the wiggling counts are surgery). I'm not a dental expert, so I went home and looked it up, and I was correct that I was fraudulently billed. I called the office, and asked them to correct the bill and refund the difference to my credit card, and was told that the dentist still considered it surgical, even if the insurance company, the dictionary, and common sense disagree with him. I spent over $400, and while I won't sue someone for overcharging me a few hundred dollars, I'm going to warn anyone and everyone what a POS this guy is, and to stay far FAR away.
by TFergason xxx.xxx.188.61
January 14, 2015
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
June 04, 2011
Did this dentist offer you anesthetic when appropriate?
Definitely! They paused every few minutes to make sure I was comfortable
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Anonymous
April 03, 2011
Add a Review