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Artistic Dentistry

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Fort Washington, MD

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Artistic Dentistry
Artistic Dentistry
(6 Reviews)
> Get Phone Number & Directions
8000 Indian Head Hwy Fort Washington, MD 20744
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Consumer Feedback

(6 Reviews)
Service
1.5 star average for Service
Environment
4.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Value
5 star average for Value
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
No
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Was the office accommodating when booking an appointment?
No
Are you going to visit this provider again?
No
Did this provider spend time asking questions and listening to you?
No
by Anonymous xxx.xxx.191.180
August 18, 2014
Did they follow up with you after your appointment?
No. I still haven't talked to them.
Was this dentist friendly?
Yes
Are you going to visit this provider again?
Only if I couldn't find a better substitute
Was this provider late to your appointments?
Yes, they were over an hour late for my appointment
Did this provider use excessive foul language?
No
by Anonymous xxx.xxx.107.191
October 04, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.146.3
August 03, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
No, they were rude
by Anonymous xxx.xxx.1.120
July 23, 2012
I have already warned everyone I know not to go here. See a different dentist unless you want a horrible experience.

Late, unprofessional, and totally lacking customer service skills. Then when I called her on it she tried to deflect blame on her dead husband, staff and eventually me. Office is small, cramped and dingy.

Here is her email and my response with the name of my child and her staff member redacted:


So sorry about the delay! I did have problems locating my keys and usually by the time {staff member} does the sealants and sets up the room I have gotten in. I have been a liitle forget ful since my husband passed though. I looked at the chart, however, and I didn't have extractions as a recommendation on {Daughter]'s treatment plan so I am not sure why that appointment was scheduled. The baby teeth usually exfoliate on their own and unless there is pain or an abcess at this time we just encourage them to eat harder foods like carrots and apple,etc. I do, however, take offense to being told that our office is on CPT I feel that is a racist comment which should not be perpetuated unless as a joke. I prefer to say we are on " island time" which means patients have a more relaxing experience as opposed to being rushed in and out like an assembly line so we can make as much cash as possible. I notice that people will wait for nails , hair , restaurant seating, tickets, black friday sales etc. without saying such negative derogatory comments. I wish you good health with next dentist however.Dr. Hester-Alexander


My response:


Dr. Lulu Hester Alexander

I am sorry about the loss of your husband; as a wife I can understand and empathize how upsetting and disconcerting that can be on one's daily routine. However, your staff member emphasized your lateness as something that is constant not something that has just arisen due to your loss. In addition, this incident today is not the first disappointment that I and my family have had in your office.

I am not a patient person and don't believe that I should have to wait for service whether at the nail salon, hair salon, restaurant seating, tickets, black Friday sales when it is my money that is being spent.

As a small business owner myself; lateness to me is a huge sign of lack of respect for my customers. I respect my clients, when we make an appointment that is a promise between the two of us that I will be there when they want me to discuss what they want to discuss. Especially since they are entrusting me to perform a service for them.

I also will not apologize for saying that your office operates on CPT. If you schedule appointments at8:30 in the morning then someone should be in the office BEFORE 8:30 in the morning not AT 8:30. If you are offended by being called a person of color then I apologize. But if I wanted to operate on "island time" then I would move to an island...

Have a good day,
by S. Cooper
November 18, 2011
Were you able to watch TV during your dental procedure?
Yes! I was able to choose between watching TV or reading a magazine
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Was this provider's staff friendly?
Yes
Did this dentist provide helpful oral health techniques you could practice at home?
Yes
by Anonymous
May 17, 2011
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Map and Directions
8000 Indian Head Hwy, Fort Washington, MD 20744