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Horizon Dental Group

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Horizon Dental Group
Horizon Dental Group
(7 Reviews)
> Get Phone Number & Directions
742 Broadway El Cajon, CA 92019
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Consumer Feedback

(7 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
2.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
Seriously...This is the worst dentist office on the planet. Do not go to this place.

The place looks run down tremendously. Feels like you stepped into the past (like 40 years ago) when you walk into it.

The people are overall rude and condescending. They don't communicate well between each other which therefore causes a lot of confusion between employees. Now the customer gets upset because one person is telling them one things while the other employee is telling the customer something else.

The two ladies that look mexican/somoan and that are heavy set that work in the back of the the place in a separate office need to loose there job. Worse customer service ever. Extremely rude and its like why? I am giving you money or the insurance company is. If you don't like your job or are rude you shouldn't work in customer service. Go find a tree to plant and seriously loose your ugly attitude.

I had to get a filling 3 times within 9 months because it kept falling out. They did a horrible job.
Had to get a root canal and never needed one.

Not personal with you at all.

They come off as money hungry people that can care less about you but are just there for a paycheck and get customers money.

The front staff (some of them) do not speak good English.

If there is an issue that they cause, they will give you the run around for days.

Most people here need to fired and the place should get a remodel or get tore down. It is not the horizon dental that it was 10-15 years ago. Now its just a pile of garbage with people that don't deserve to have a job let alone be in customer service.

Find yourself a better dentist and check this place out below.

La Mesa Dental Group
5.0 star rating 98 reviews
7872 La Mesa Blvd
La Mesa, CA 91942

Phone number (619) 464-1211
Business websitelamesadental.com
by Anthony G xxx.xxx.88.210
July 09, 2015
My Review of Dr. Anthony Garofalo
I have been going to this dentist for 23 years, and just this last time when i had new dentures, i had the worst treatment from them and the worst dentures ever, I was so upset, they made dentures that looked like i had buck teeth and so i explained i never had an over bite especially to the point of sticking out that far (way beyond my lower teeth, so they said ok we can fix that, well then the next fitting i came in for the dentures they brought me were straight,.but they were like little tiny child teeth, i was horrified and they kept arguing with me and treating me like i was stupid and just being difficult, finally they said ok we will fix that, so again i came in for the next fitting and to my horror they came back with the buck teeth dentures they had originally made, i just wanted to cry, but after all the fighting and arguing with them the last two visits, i just said forget it,but i will never go back there again, i will find a new dentist, and that's a shame cause i always loved Dr Garofalo, he is so sweet, but the people he has making and fitting Dentures for him are so rude, and don't care about making the customer happy, the guy who makes the Dentures cannot make straight teeth and that was all i asked for! "STRAIGHT
by Kathy xxx.xxx.144.12
August 24, 2014
by Anonymous xxx.xxx.186.165
May 30, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.88.162
February 15, 2012
Was it easy to find parking at this provider's office?
Yes, it was convenient
Would you recommend this dentist to others?
If I Had To
Did this provider answer all of your questions?
Yes
Was the water they used during your teeth cleaning a comfortable temperature?
Yes, it was fine
by Anonymous
October 17, 2011
Did this provider seem well-trained and experienced?
Not at all, it seemed like they started yesterday
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
Does this provider remember you by name?
No, and they don't make an effort to even try
by Anonymous
June 16, 2011
They were very sympathetic to my situation, and made me feel cared for. I knew that I could count on them at all times. I like to keep records of everything I spend, so I was planning on asking them for an invoice for my procedure, but they gave me one before I even had to ask. I was impressed with their professionalism. They gave me all the information I needed about fees and payment plans before they scheduled my treatment. I appreciated them giving me enough information to consider my options before paying for it.
I recommend them!!! GO THERE!!!
by Bill Mike
May 13, 2011
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Map and Directions
742 Broadway, El Cajon, CA 92019