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Pier 210 Dental Group

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Pier 210 Dental Group
Pier 210 Dental Group
(6 Reviews)
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210 Lincoln Way Auburn, CA 95603
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Consumer Feedback

(6 Reviews)
Service
4 star average for Service
Environment
3.5 star average for Environment
Expertise
2 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
Had a cleaning done here and went great. :) Unfortunately, had a few cavities :( decided to get them taken care of here since their quoted price was only $50 more than if I stayed in my PPO network. :) Fillings turned out great but then received a bill for nearly twice the original quoted price. Being in the healthcare field and billing CPT codes on a daily basis I completely understand that the estimate fluctuates maybe $50-$100 regularly from what is paid/covered by insurance. However, a quote that is more than $400 off after they have checked on my benefits is unheard of! I cannot imagine telling my patients at my practice that they would owe roughly $450 then hitting them up with a $900 bill. I always like to try and just talk things out vs. complaining. Therefore, I attempted to work this out with their clinic in a reasonable fashion because people always deserve the benefit of the doubt! Unfortunately, the response is "you can either get your insurance to pay more or you can pay it." Needless to say, they have lost my business. I would think that positive rapport and a patient for life would be worth more than $400 to a business that relies heavily on return customers but I guess not.
by Anonymous xxx.xxx.12.180
May 20, 2013
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider rush your appointment?
No
Was this provider late to your appointments?
No, they were on time
Was the chair you sat in during your dental procedure comfortable?
Yes, it was comfortable
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous xxx.xxx.124.106
October 09, 2012
Is this business handicap-accessible?
Not at all! There were barriers everywhere making it impossible for handicapped people to enter
by Anonymous
November 09, 2011
Did this dentist provide helpful oral health techniques you could practice at home?
No, I wasn't given any helpful advice
Did this provider thoroughly explain the risks and benefits of your treatment?
They were explained, but not thoroughly
Does this provider promptly return your phone calls?
No, I have to wait weeks before I hear back
by Anonymous
October 23, 2011
It is unfortunate to say, I would not recommend this facility. First let me say, my BFF has been going to this place since she was two, and the other day, this VERY RUDE receptionist by the name of Shandra was completely and totally UNPROFESSIONAL. How can someone think that asking such impertinent questions in a manner to embarrass her customer is even acceptable? OUTRAGEOUS. Bad manned. bad tempered. She should not be working with customers with such poor customer service. // Now, for my issue. The dentist I had was careless. It took 4 tries to numb my jaw. He barely had patience to wait 5 minutes for each injection to take affect. It took over an hour. Worst yet, having my mouth crammed open so long ripped a muscle in my jaw. When I complained, he claimed I caught a childhood illness and should go see a doctor. BOGUS. With rest and massage techniques, my muscle healed in 3 weeks. I was NOT sick. Dr, Musso is the ONLY dentist worth seeing. if they give you Dr. Weiss, RUN.
by Lorsan
October 06, 2011
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this dentist give you your invoice promptly?
Absolutely! They gave me my invoice before I had even asked for one
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Does this provider welcome questions?
Yes, they don't mind answering my questions
by Anonymous
May 10, 2011
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Map and Directions
210 Lincoln Way, Auburn, CA 95603